Excellence Auto Direct

Terrible experience all around. I live in a small city in Louisiana, where the car market is terrible. Decided to look out of state. Found the exact car I wanted and purchased, they I live in a small city in Louisiana, where the car market is terrible. Decided to look out of state. Found the exact car I wanted and purchased, they lied about my credit (I found out it was 30 points higher than they said when the report came in the mail), but ultimately I stuck it out through the process because it was the exact car I wanted. I paid $600 for delivery on a Wednesday, (I live 5 hours from dealership). I was told it would be there Thursday, it eventually got to me Sunday at midnight. I thought the disaster was over, but I never received my license plate and registration in the mail by the time my temp. Tag expired, so I made an appointment with the DMV just to find out the dealership hasn’t even begun the registration process. Avoid this place at all costs. More

Deceptive Sales Tactics! Price is actually $2500 higher! I was going to buy a particular car from them based on what's listed in the internet (AutoTrader, etc) but they do Price is actually $2500 higher! I was going to buy a particular car from them based on what's listed in the internet (AutoTrader, etc) but they don't disclose until later time that they add on $2499 "Care Care Package" cost to the final sales price. This is very deceiving, to make the advertised car price cheaper by $2500. Such cost should be already included in the advertised price if it's not an optional cost. I am not buying a car from a dealer who uses this deceptive sales tactics!! More

Awful! We have had multiple issues with the Lincoln Aviator we purchased that very obviously never went through the ridiculously priced “car care” inspectio We have had multiple issues with the Lincoln Aviator we purchased that very obviously never went through the ridiculously priced “car care” inspection. We have called the dealership multiple times to try to get resolution or even an explanation with absolutely zero callbacks. What a crappy way to do life! We wanted to like this place because the people were friendly and sold us on their car care package, ensuring the vehicle had been thoroughly inspected which was just not true. Not sure how they got our car through a state inspection with a huge patch on the tire seem that could have left My family stranded or worse seeing as we drove over 500 miles to purchase this car. Luckily, the damages were just monetary. There were also other issues with the vehicle that we’ve had to pay out-of-pocket to get fixed. We have called and emailed multiple times to try to address this the right way with no callbacks. Horrible customer service and after we have had to pay to fix the stuff they said they “inspected” the price of the vehicle wasn’t that great either. Sad ☹️ but lesson learned. We will go elsewhere next time!” More

This is a scam, the definition of a shady used car dealership. There's a $2500 fee added at the last minute that all these other reviews are confirming. I wanted to pay the list prce and tax, couldn't dealership. There's a $2500 fee added at the last minute that all these other reviews are confirming. I wanted to pay the list prce and tax, couldn't happen. the reps know it's messed up but their leaders keep having them screw themselves. More

Hidden fees. Scammers. Beware. They charge at least $2500 more than ad price. Horrible business. Scammers. Beware. They charge at least $2500 more than ad price. Horrible business. More

Absolutely the worst. I spoke with the dealership a week before I agreed to purchase. Flew into Dallas specifically for this electric vehicle. They didn't have the vehicle I spoke with the dealership a week before I agreed to purchase. Flew into Dallas specifically for this electric vehicle. They didn't have the vehicle charged enough to even test drive it, let alone buy it. Instead got a hotel and told them I would come the next day. They still did not charge it. Then they added a "dealer fee" of $3k and refused to take it off stating it covered service on the vehicle. I live multiple states away. Told them I didn't need it and they refused to take it off. If all that wasn't enough to warn me not to do service with them, I still ended up purchasing the vehicle and they didn't send mu titling until 59 days later after I called multiple times to check where my paperwork was to be able to title it. They told me each time that they already sent the paperwork to my state for licensing and they no longer had it to send. The 59th day I get a call from the finance department and they asked for the address to send the paperwork to. Absolutely the worst place to deal with. If you still choose to do business with these people. You will regret it. More

I radical car market they were so far the most attentive and congenial I have been able to deal with. Car not delivered yet but I'm expecting a continuation of their professional attention. and congenial I have been able to deal with. Car not delivered yet but I'm expecting a continuation of their professional attention. More

Had a great experience working with Leo during this crazy market. I waited months to get a Jeep and Leo never gave up. Once I came in the whole team at Excellence Auto Direct made the entire purchase fast an market. I waited months to get a Jeep and Leo never gave up. Once I came in the whole team at Excellence Auto Direct made the entire purchase fast and smooth, thanks to everyone at the dealership. More

False advertising with hidden fees. Car was at least $3,000 more than listed on website. Car was at least $3,000 more than listed on website. More

Scammer beware! Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. P Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. Price on all websites are not correct. Hidden fees. We were paying cash. Rude salesman and manager! Stay away!!!! More