Excellence Auto Direct

Although I was able to find a good deal on one of the vehicles from this location, I don’t know that the purchase is worth the hassle I have had to deal with, not only with the purchase itself but with t vehicles from this location, I don’t know that the purchase is worth the hassle I have had to deal with, not only with the purchase itself but with the customer service and processes after the fact. I worked with sales rep Jahari on the purchase of my vehicle, which was painstaking in and of itself. Right off the bat, he was condescending, argumentative, and short because I began asking questions about the condition of the vehicle and its price. Any time that I challenged or questioned him, I received sarcastic remarks and caught him literally rolling his eyes at me multiple times during the course of our conversation. Jahari provided little-to-no value during this process and I had to seek help from the business owner himself. Working with the finance guy Finas was great. Finas was helpful and patient. He gave us no issues. However, after purchasing the vehicle, I never received a phone call about my license plates being ready. I had to call the business and have them FIND the license plates and mail them to me, which took several phone calls to accomplish. Janet, who is over titles, was helpful on initial contact. I eventually got my plates. However, once I received them I realized that they only sent me ONE plate. Not two. I again called the business for assistance and was referred to Janet, who was less pleasant this time around. Janet stated that she could not help me get a second plate because too many days had passed from the time I had purchased my vehicle, and I would have to go to the tax office myself to get the plate. I again asked her if she could provide any additional assistance in the process, seeing as I never received a phone call about my plates. Janet argued with me, stating that she is the one who makes the phone calls and only calls once. I advised that I did not receive a call and had no messages about my plates being received. Janet then began yelling and talking over me, cutting me off, and refused to let me speak. When I asked to speak to a manager, Janet forwarded me to a line that sent me straight to voicemail. I called back to try and speak to a supervisor, but was given the runaround. I am beyond disappointed with the way things went with this place over all. They have some good cars on the lot, but just know that the customer service isn’t there. Also, they don’t tell you until you buy their cars that they add an extra $2500 to the cost for “customer care package” (that they refuse to take off) AND they will lowball you on your trade in. I’m pretty sure they pay Google for fake reviews. More

Our sales associate was Austin and he was as helpful and informational as one would expect from such a professional establishment they made they process quick and easy was in and out in less than an hour wi informational as one would expect from such a professional establishment they made they process quick and easy was in and out in less than an hour with a 2020 srt More

2 1/2 months since purchase and no title transfer, tags, or warranty documents. The worst customer service I have EVER experienced. Do not return calls or e-mails. Offer only excuses for their failures. Avo or warranty documents. The worst customer service I have EVER experienced. Do not return calls or e-mails. Offer only excuses for their failures. Avoid this place! More

The price you see online from this dealer is not what you pay. They charge a extra 2,500 dealer service fee and they will low ball you on your trade in. pay. They charge a extra 2,500 dealer service fee and they will low ball you on your trade in. More

BUYER BEWARE. !! If there were zero ratings.. That would be this dealership.. They are selling a 22 Nissan Frontier that has been in multiple wrecks and has frame d !! If there were zero ratings.. That would be this dealership.. They are selling a 22 Nissan Frontier that has been in multiple wrecks and has frame damage! There was no mention of this when I processed the paperwork. Found out from my insurance agent. Spoke with Melik Carson who confirmed the frame damage but said it cost them $4500 to fix it! This info should still be relayed to the customer!! Canceled the deal and the dealership was to refund my downpayment. Took me calling/emailing multiple times to get a refund! THIS VEHICLE BACK ON THEIR WEBSITE AND LISTED AS NO ISSUES! More

Complete crooks. We'll start with the $2500 surcharge (dealer reconditioning fee) for them to recondition the vehicle to sell it for the price they are wanting to sel We'll start with the $2500 surcharge (dealer reconditioning fee) for them to recondition the vehicle to sell it for the price they are wanting to sell it for. I'm now almost 5 months after purchase and no license plate. Temporary plate expired over 2 months ago. Local law enforcement told me if they see me driving it again without regular players they will tow it. I'm getting complete runaround from the dealership. More

I had a frustrating experience with this dealership. They advertised a van for $20,981 on CarGurus and their website, but when I tried to purchase it, they added a non-optional $2,500 fee for a “car car They advertised a van for $20,981 on CarGurus and their website, but when I tried to purchase it, they added a non-optional $2,500 fee for a “car care package.” This fee was not disclosed in the advertised price and was only mentioned in small print on their financing page. When I asked to exclude the package, they refused and claimed it’s required for all vehicles. This deceptive pricing practice is misleading and unfair. I wouldn’t recommend this dealership to anyone looking for transparent and honest pricing. More

I'm a former auto sales representative of 20yrs. In the industry. Purchasing a vehicle from Excellence Auto Direct has been very disappointing, from the salesman, Jerome, to the finance representati In the industry. Purchasing a vehicle from Excellence Auto Direct has been very disappointing, from the salesman, Jerome, to the finance representative, M'lik. I purchased a 2019 BMW 530i sedan . I believe that the vehicle was sold under pretense. Though it was sold as is, after the first 2 weeks I had to replenish the coolant every other day. I took it to the shop and discovered I had a leak in the high pressure reservoir, a $1000 expense. It's been 3 months & I have spent another $3000. That's a total of $4000 in repairs. I have received no accommodation from the dealership. More

Excellence Auto Direct Review Rating: 1/5 Stars My experience with Excellence Auto Direct was beyond terrible. From start to finish, they demonstrated dishonesty, incompetence, and a complete lack of experience with Excellence Auto Direct was beyond terrible. From start to finish, they demonstrated dishonesty, incompetence, and a complete lack of customer care. I went in to look at a Camaro, and the issues began immediately. The check engine light was on, but I was assured they would fix it along with everything else we pointed out. They promised to make the car “like new” before I took it home. None of this happened. The check engine light remained on, and none of the issues we discussed were addressed. I brought the car back for repairs, and they kept it for two weeks without offering a loaner. When I finally got the car back, they had put over 250 miles on it, and the check engine light came back on before I even made it home. I returned the car again, and this time they kept it for another two weeks. I had to call every few days to check on the status because no one bothered to update me. Kristy Gardener eventually admitted they were using aftermarket catalytic converters, which caused problems, even though she initially claimed they would use OEM parts. When confronted about this, she lied and denied saying it. The lack of communication was infuriating. Kristy would promise to return calls but never did. Texting her was no better—she rarely responded. On one occasion, I asked for the address and invoice number for the shop they used to install the catalytic converter. She gave me the wrong location (Bellevue instead of Bellaire Blvd), and I had to find the correct information myself after repeated follow-ups. The problems didn’t stop there. I asked them to mail my plates and tags to avoid making another trip in bad traffic. They agreed, but when my temporary tags expired, I called and was told to come in for a new paper tag. After waiting over an hour at the dealership, I was finally told everyone had gone to lunch, leaving me and my hungry 3-year-old daughter to wait without assistance. When they finally returned, they handed me my regular plates and tags—the same ones they claimed they didn’t have. They simply didn’t want to mail them as promised. Now, a few months later, the problems with the car keep piling up. The AC stopped working, and the catalytic converter they installed is rattling due to poor workmanship. When I took it to Pep Boys, they showed me that the aftermarket part was failing and that holes were cut into the heat shield above it, which now needs to be replaced. Kristy insisted that the muffler shop they use does “great work,” but clearly, this isn’t true. Their shady business practices are unacceptable. They charge a $2,500 inspection fee to ensure the car is “like new,” but they don’t actually fix anything. They didn’t replace the brakes as promised, and when I asked about the AC, they dismissed it by saying, “It’s a used car, and that comes with the territory.” This dealership is full of scam artists who overcharge, lie, and provide terrible service. While waiting in the service department, I overheard Kristy telling another customer that their car had bad injectors that needed replacement. Why wasn’t this addressed before the car was sold? Excellence Auto Direct is just interested in making a sale, not in taking care of their customers or standing by their promises. I cannot stress this enough—DO NOT BUY FROM THIS DEALERSHIP. The sales, finance, service department, and management are all unreliable and dishonest. You’ll end up spending far more than expected on hidden fees, shoddy repairs, and unresolved issues. Save yourself the frustration and go somewhere else. This place should not even be in business. More

Where to begin. The first lie would have to be their motto, “We take care of our customers, no matter what.” Like many other reviews I’ve seen after the fact is yo The first lie would have to be their motto, “We take care of our customers, no matter what.” Like many other reviews I’ve seen after the fact is you can automatically assume the list price is 2500 dollars more due to a “car care package” they add on for getting your vehicle ready to sell. I went in to buy a Chevy Silverado LTZ and assumed it had adaptive cruise control. All the buttons and dash cameras are there, the steering wheel button to adjust for following distance was there, but come to find out 2022 models are hit or miss for the option actually being enabled. This was the only feature I was not willing to compromise on when looking for a new car. I had it on my previous LTZ package and yes, assumed it was there. When I came back to inquire what could be done, the salesperson even confirmed he thought it was on the vehicle as it’s on all LTZ trims. All I heard from the service department was the truck was sold “AS IS” which I already understood. Another deception was the truck was advertised “Certified Preowned” which was then advertised to come with a 3 month or 4500 mile warranty. The warranty program showed to cover ABS Brakes, Advanced Electrical, Fuel System, Air Conditioner, Differential and Drive Axle, Electrical Systems, Fluids and Filters, Steering, Diagnostics, 24 hour Roadside Assistance, and so much more!! Well when I took my truck to a dealership to see if adaptive cruise control could be added or enabled, they scanned for error codes and it came back with a few electrical and camera issues. I took it back to Non-excellent Auto and now the Certified Preowned warranty doesn’t cover V8s and only covers powertrain issues. The vehicle was also advertised as having a non-smoking owner, survey says, that was a lie!! This place is a joke. I haven’t bought a vehicle in 8 years and was looking forward to getting something more up to date and keep most of the features I had on my Tahoe. So disappointed that to now get what I want, I would have to trade this truck in which will cost so much more at this point. More