Excellence Auto Direct

False advertising with hidden fees. Car was at least $3,000 more than listed on website. Car was at least $3,000 more than listed on website. More

Scammer beware! Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. P Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. Price on all websites are not correct. Hidden fees. We were paying cash. Rude salesman and manager! Stay away!!!! More

Dealer advertised fraudulent prices on Autotrader. Drove 7 hours round trip to this dealership, when I arrived they tried to add over $3,000 in non-negotiable dealer fees to the price of a $23,000 c Drove 7 hours round trip to this dealership, when I arrived they tried to add over $3,000 in non-negotiable dealer fees to the price of a $23,000 car. Manager said he isn't responsible for Autotrader listings. This dealership is a fraud! More

BUYER BEWARE! All the 1 star reviews are accurate to our experience. Read the Google reviews and BBB complaints. They are not just buyers remorse, they are people All the 1 star reviews are accurate to our experience. Read the Google reviews and BBB complaints. They are not just buyers remorse, they are people who got totally screwed over by this dealer. So far, most of the 5 start reviews appear to be employees and friends of employees... FAKE 5 STAR REVIEWS!!! Malik thought he was slick trying to sneak in an extra $1,000 into my girlfriend's final paperwork. THEN, he downgraded the warranty after the deal was done. Also, he conveniently left out the page showing what tier warranty we actually purchased and still refuses to provide a copy of what we signed and agreed to. We found out the next day that it was downgraded when we tried to use it for a shoddy repair done by their in-house technicians. The warranty is just as much a scam as this dealer too. Malik didn't like me pointing out his math errors, and got very rude and disrespectful. He then got up and acted like he was going to fight me while trying to instigate a physical altercation. The general manager, Dylan, was very complacent and kept passing the buck to his lower level employees instead of getting involved in the situation. He seemed more interested in his phone than resolving potential fraud issues with his subordinates. Ultimately he just left it at he really can't do anything because "it's the owners call", and he's not very involved or responsible for the employees he manages. This dealer embodies every negative stereotype of the sleazy used car salesman and then some. Thankfully my years of experience in law have made me paranoid enough to record everything. 😉 *for others that are debating suit for fraud committed on them too, but are dissuaded by the numerous non-suit and arbitration agreements, remember that fraud or negligence can nullify all those agreements. More

Be VERY cautious when dealing with this company. I thought I was dealing with a reputable group after reading their google reviews but my experience has been the furthest from excellent. Look at my I thought I was dealing with a reputable group after reading their google reviews but my experience has been the furthest from excellent. Look at my profile and reviews and you will find I am the opposite of an unpleasable consumer and don't believe I have ever left a 1 star review until today. I purchased a van from them remotely but I looked at the photos and did not see any damage, I asked several times about its condition and was assured by the sales person Austin the $2k Car Care Package Covers the costs of ensuring the vehicles they sell are in excellent condition. I asked if there was any damage or nonworking items on the vehicle and was assured it was in top condition. Fast forward to the purchase. I used another company to finance the purchase and it took a little bit but all went through without issues. I flew one of my employees up to pick up the van and upon arrival, there is a dent in the rear of the vehicle and after getting on the road, he found the A/C doesn't work and the control panel is malfunctioning. I called to report this to the dealership and to work out some resolution to these issues but was immediately told by the sales person Austin and the manager Cameron, "Their hands are tied because I used another company to purchase and finance the van." At no point was I notified this would change the backing of the dealership. I own several companies and understand "stuff happens" which is why I always provide the opportunity to make it right and move forward. Excellence Auto Group has shown it is not a group of excellence but one of shady business practices. Be VERY cautious when dealing with this company. More

This is a great pre-own dealership with a great team want be disappointed I am sure be disappointed I am sure More

Five months ago I bought a truck from this dealership. The truck had not been inspected, so they required I bring it back for inspection. This led to a 2 month delay in the delivery of my license plates, The truck had not been inspected, so they required I bring it back for inspection. This led to a 2 month delay in the delivery of my license plates, and a 5 month delay in the delivery of my registration sticker (which I still have not received). All throughout this process, the dealership gave off the vibe that these things were my fault. I will not be doing business with them in the future. More

Excelente agente, buen servicio en general GRACIAS DORA SUSTAITA por su ayuda en conseguir un carrro según mis nesecidades SUSTAITA por su ayuda en conseguir un carrro según mis nesecidades More

Company sold me a BS red shield $3K warranty plan that covers nothing. Buyers beware, the manager and shop manager said the extended warranty is garbage cause they deny majority of claims. When I aske covers nothing. Buyers beware, the manager and shop manager said the extended warranty is garbage cause they deny majority of claims. When I asked Deslership to refund or exchange, they denied even after admitting the warranty is garbage and they stop doing business with them. The dealership the epitome of sleezy dirt bag used car sales folks. More

Absolutely no response after multipleAttempts to get Absolutely no response after multiple Attempts to get information about a vehicle. They must not be interested in customer service Absolutely no response after multiple Attempts to get information about a vehicle. They must not be interested in customer service More