Excellence Auto Direct

Great customer service Really felt taken care of here. Felt like they were helping me out more than just wanting to take my money. Roy held an umbrella for me in the rain as Really felt taken care of here. Felt like they were helping me out more than just wanting to take my money. Roy held an umbrella for me in the rain as well. So nice! More

Amazing Dealership From when I first walked in the door at Excellence Auto Direct they came with open arms. One if the owners came and asked if i needed anything from wa From when I first walked in the door at Excellence Auto Direct they came with open arms. One if the owners came and asked if i needed anything from water to snacks even to help on the car. They exceeded all my expectations. i would really recommend this place! More

Highly Recommended My experience with this dealership was great! The inventory was very nice, and the prices were amazing! I worked with Roy, who I would like to give a My experience with this dealership was great! The inventory was very nice, and the prices were amazing! I worked with Roy, who I would like to give a special thanks to. He worked with me, and made sure I left their dealership with a car that best fit my needs, and that means a lot. Again, they have amazing cars with low mileage, and great prices. More

Easy, fast, friendly I was dealing with a bit of a difficult situation while buying a car. But Roy was very helpful and made every effort to make sure that everything was I was dealing with a bit of a difficult situation while buying a car. But Roy was very helpful and made every effort to make sure that everything was taken care of and me in my car. More

Lowering my monthly payment Roy helped me understand the process of the car buying experience. He made it so easy that we even lowered my payment by 25$ I know it might not sound Roy helped me understand the process of the car buying experience. He made it so easy that we even lowered my payment by 25$ I know it might not sound like a lot but I have the car I want with a lower payment couldn’t ask for any better! Go Excellence Auto Direct! More

Great experience Very speedy service, personable, very helpful. Really enjoyed our experience. Roy Rupert was extremely helpful and very helpful with helping us atta Very speedy service, personable, very helpful. Really enjoyed our experience. Roy Rupert was extremely helpful and very helpful with helping us attain our goal. Totally recommend! More

Helpful People Leo and Roy helped my uncle with his Ram 3500. Roy had Leo come in and make the situation smooth and easy I love my uncle's new truck thank you guys! Leo and Roy helped my uncle with his Ram 3500. Roy had Leo come in and make the situation smooth and easy I love my uncle's new truck thank you guys! More

Great Experience Let’s start this off with simple facts: I bought a 2015 GMC Acadia Denali with 84k miles in April 2019 from Excellence Auto Direct at a price 68% depr Let’s start this off with simple facts: I bought a 2015 GMC Acadia Denali with 84k miles in April 2019 from Excellence Auto Direct at a price 68% depreciated from the price new. As it has been over a month and I’ve seen zero issues with the vehicle – in fact, I’ve grown to love it more each day – so I feel confident suggesting this dealership and one representative, in particular. Every issue I asked the dealership to handle before I took possession was done properly. Every issue they needed me to come back for, later, they handled properly. Simply put, I got a fantastic deal on a great car. My experience in the dealership with both the management as well as the salesman working with me – Alexandro Alvarez – was fantastic. Alexandro was up front and enthusiastic; I never got any impression of dishonesty or guile from him, and I believe everyone walked away from the deal happy. While I think every dealership is going to try to play games, I at least felt like these guys were playing games by the rules. They didn’t try to spin things or push weird deals on me: I came in and within a couple of hours, we got the price to where we could both accept it, and I paid for the car outright. No extended warranty, no extra anything: just the car, for the price, in the condition I requested it to be in based in my inspection. I cannot guarantee my experience as a norm, but I can say that my experience was excellent. If you do your research and come to Excellence Auto Direct armed with information, and shoot straight with Alexandro Alvarez, I believe you can be as pleased with your experience as I have been with mine. More

Very satisfied buyer!! Great dealership and friendly staff. I wasn’t sure if I was going to get approved for a loan and I was happy to find out I did. Ray was very helpful Great dealership and friendly staff. I wasn’t sure if I was going to get approved for a loan and I was happy to find out I did. Ray was very helpful and honest with me and I appreciate it all. I would definitely recommend this dealership to anyone looking to buy in the future. More

Sell a car while I'm Buying?? ExcellenceAutoDirect ExcellenceAutoDirect in Dallas. Do not purchase from these guys! I was in the process of buying a car from them (I live two and a half hours away) and ExcellenceAutoDirect in Dallas. Do not purchase from these guys! I was in the process of buying a car from them (I live two and a half hours away) and had gotten approved, had the bank process the paperwork to take to them for the loan, and they sold the car without telling me! The same time that I was having paperwork on the car processed they sold it without saying a word! If you tell someone that you are going to call them back, after they tell you they are ready to put a deposit, you should call them back not turn around then continue doing behind the curtain deals elsewhere. At least tell someone if you are trying to sell them a car and another person at literally the same time! Will never shop with these clowns again. More