
Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I have heard ups and downs about this dealer and their warranties they offer. BUT, my experience was very well here! I noticed an issue with the wheel bearing on the truck and I requested they change it f warranties they offer. BUT, my experience was very well here! I noticed an issue with the wheel bearing on the truck and I requested they change it for me to buy it. They changed BOTH front wheel bearings and I was out the door. I was given good hospitality and a warm welcome. More
Great service. Doug was very helpful even at 100 miles away. Great communication. Love the car nice and smooth ride back to Indiana. Great Job. away. Great communication. Love the car nice and smooth ride back to Indiana. Great Job. More
Every employee from the time my father and I walked towards the door greeted us with warm welcomes and impeccable customer service. We felt so welcomed from the start it was kind of surreal but much ap towards the door greeted us with warm welcomes and impeccable customer service. We felt so welcomed from the start it was kind of surreal but much appreciated. If any family members, friends or friends of family members every let me hear they're in the market for an automobile I'm highly recommending that they contact Mr. Doug Jones & Mr. Zak Foltz also all other helpful team members of Exceptional Motorcar. More
Dealing with Exceptional Motorcar was a great experience. I never felt pressured to purchase and they were able to answer all of my questions. Jeremy and Zak made me feel valued, and after the purchase, I fe I never felt pressured to purchase and they were able to answer all of my questions. Jeremy and Zak made me feel valued, and after the purchase, I felt like a great deal was struck. Thanks guys! More
Straight forward process. Already had been financed through my credit union and reps were not pushy at all to be financed through the dealership rather than bank. Appreciate that. through my credit union and reps were not pushy at all to be financed through the dealership rather than bank. Appreciate that. More
Jeremy was great to work with! We were not from the area and he was very helpful. He helped us get exactly what we were looking for. We will recommend Jeremy and Exceptional Motors to our friends and famil and he was very helpful. He helped us get exactly what we were looking for. We will recommend Jeremy and Exceptional Motors to our friends and family. More
Only issue was only two car mats in car and I paid for overnight shipping when I was told they would. They did pay overnight fee when delivered to me just not the return. Doug was great and honest with ev overnight shipping when I was told they would. They did pay overnight fee when delivered to me just not the return. Doug was great and honest with everything about the car. No complaints there. More
Did not receive what I paid for By taking care of their customers. I bought a 2018 Savanah GMC back in November of 2019 and was promised a new key FOB after I learned that of the two By taking care of their customers. I bought a 2018 Savanah GMC back in November of 2019 and was promised a new key FOB after I learned that of the two received with the van only one worked. They told me both worked, said they had changed the battery and reprogramed. They did not. They wanted to make the sale so they told me it had been taken care and gave me one that didnt work. I have already locked myself out of my vehicle and it costs me $ 50.00 to have a service get me in. You dont tell your customers that they will take care of a problem and not do what you said. I do not recommend their customer service More