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Exclusive Motorcars

Randallstown, MD

4.7
747 Reviews

10100 Liberty Rd

Randallstown, MD

21133

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747 Reviews of Exclusive Motorcars

August 18, 2021

I'd like to thank Richard Berger personally for the service I was provided when bringing in my car for routine maintenance. I needed to travel last minute and Richard was able to get my car in the shop More

by robc1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Aug 19, 2021 -

Exclusive Motorcars responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

August 17, 2021

Sales men had little to no knowledge of car he was selling. Car was priced at 30K but ended up paying 38 after all the fees and additional charges added. Ensure car had keyless entry but in fact did n More

by jrodriquez0407
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mcween Egboh
Aug 31, 2021 -

Exclusive Motorcars responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 17, 2021

Overall experience and customer service was good, however car wasn't delivered as promised by salesperson with scratches and paint chips in bumpers removed or windshield replaced. More

by NBENN0501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehiabhi Egboh
Aug 18, 2021 -

Exclusive Motorcars responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 17, 2021

Richard was a great help, he managed to get my car in even though I had some difficulty finding the service center and ended up being late for my appointment. I really appreciated Richard for his time an More

by jaydaakrapf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Aug 18, 2021 -

Exclusive Motorcars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Richard here at Exclusive Motor Cars.

August 16, 2021

Super REPAIR service. My car was ready ahead of schedule with a smile on the service guys face when i came to pick it up. Richard was not there when I came to pick up my car but he kept me informed on a da More

by martindl1956
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mcween Egboh, Tony Henry, Ehiabhi Egboh, Richard Berger
Aug 31, 2021 -

Exclusive Motorcars responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 14, 2021

Richard has proven to be a very effective and efficient Manager. He happily does all that is required to meet your concerns and ensures that your vehicle is always in top shape and condition. And more impo More

by OKESOLA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Aug 15, 2021 -

Exclusive Motorcars responded

Thank you so much for your kind words, and for taking the time to leave this wonderful feedback for Richard! We'll let him know how much you appreciate him (and his jokes), and we look forward to working with you in the future!

Aug 17, 2021 -

OKESOLA responded

I appreciate you all. Thank you.

August 14, 2021

Very genuine and family friendly black on business. Brought several cars from them over the years approximately seven. great customer service they have some of the best salesman especially my guy Ehiab More

by miyonmarqas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehiabhi Egboh
August 13, 2021

Nothing short of EXCELLENT service! The staff makes you feel welcome, right at home. Richard was amazing! He frequently updated me regarding the servicing length. Great customer service! More

by ECARTER172
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mcween Egboh, Anthony June, Richard Berger
Aug 13, 2021 -

Exclusive Motorcars responded

Thank you for taking the time to share your thoughts on working with Richard. We're glad to hear we delivered such a great experience!

August 13, 2021

Thank you so much! Richard in the service department is a great person! He was very helpful! I had a great experience! I will definitely come back to exclusive motor cars. More

by lakiam.02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Aug 15, 2021 -

Exclusive Motorcars responded

Thanks for your review! It's fantastic to hear that Richard provided you with great customer service--we'll be sure to let him know. We truly appreciate the opportunity to do business with you and look forward to serving you in the future. Thank you for choosing Exclusive Motor Cars!

Aug 15, 2021 -

lakiam.02 responded

You’re welcome!

August 13, 2021

Great customer service took care of what I needed with no problem. He definitely can multi task and still manage to make you feel as if he’s listen. That’s a special gift!! I’ll be back ! More

by latrishecrawford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Aug 15, 2021 -

Exclusive Motorcars responded

Hi, Latrishe! Thanks so much for leaving us a review. Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Richard was able to get you exactly what you needed. Thanks again for choosing Exclusive Motor Cars--all of us look forward to working with you again!

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