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Executive Nissan

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.6
1,304 Reviews
As Proud member of the Executive Auto Group, Executive Nissan is committed to giving every customer the Best Price First — no haggling, no pressure, and no surprises. Our non-commissioned sales team is here to help you find the perfect vehicle that fits your unique needs and lifestyle, not to upsell. We also offer an industry-leading exchange policy and a satisfaction guarantee, ensuring you get the absolute best car-buying experience you’ve ever had. At Executive Nissan, everything is included in the listed price, so you can shop with total confidence and clarity. Our state-of-the-art Service and Parts Center is second to none, staffed with 15 ASE-certified, factory-trained technicians who are dedicated to fixing your vehicle right — the first time. That’s The Executive Way — and it’s why we’re consistently rated among the top dealerships in Connecticut for customer satisfaction and service excellence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,304 reviews

August 26, 2019

Good service The service dept. was good and kept me up to date on what was going on with my truck. The work looks to be professional. More

by Dodge07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto
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Aug 27, 2019 -

Executive Nissan responded

Thank you so much for coming to Executive Nissan for your auto service needs! We are happy to hear that your truck is running smoothly now. If any future issues should arise, we will be here to help.

August 24, 2019

great experience I have never had a bad experience Anthony and I Recommend Him, he always will try to have the repairs done on your car with less pain. He lets you k More

by REB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Elder
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Aug 26, 2019 -

Executive Nissan responded

Thank you for this great feedback about Anthony's customer service. We're thrilled that you can always count on him to provide an easy and well communicated experience. Thank you for choosing Executive Nissan to service your vehicle!

July 12, 2019

Extraordinarily bad service department Just had a stunningly disappointing experience with the service department. A week, or so, ago, I phoned and arranged to take my Nissan Rogue in for s More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 12, 2019 -

Executive Nissan responded

John - This is not at all the experience we intend for our guests and I do understand your frustration. I would like to have another look at your vehicle to make sure we get it repaired and running smoothly. I'm going to look for your contact information, but in the case I can't find it, please give me a call. Thank you, Frank Gargano - Service Manager - 203-672-6037

Jul 12, 2019 -

John responded

I'm still stunned by the treatment I received. I made the appointment, stating as my reason that the check engine light was illuminated. I dropped the car at the appointed time of 10:30 am on Wednesday. I received a phone call at around 4:00 pm on Thursday that my car was ready. The Executive Nissan service department had my car for two full work days ... and then told me that I needed to make another appointment to address the issue for which I'd made the first appointment. Most disappointing is that I authorized nearly $2,000 in work, believing that my car would be fixed and, most importantly, that the check engine light issue would be addressed. Now, I've invested the $2,000 in my car, but a serious, expensive repair may loom. I've been deprived of the opportunity to make an informed decision whether to repair my car or trade it in toward a new one. Frankly, for the sake of other consumers, I believe that I'm morally obligated to file a complaint with the Department of Consumer Protection of the office of the Connecticut Attorney General.

July 30, 2018

Above and beyond Ask for Phil, He's fantastic. He went above and beyond to get my wife into a car so she could get to work today. He gave her dealer plates and made th More

by ottoman42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
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