Executive Volkswagen - Service Center

I had a small problem that was taken care of in no time at all and without an appointment. Will go back!!!! Might even buy a new car. at all and without an appointment. Will go back!!!! Might even buy a new car. More

I was passing through to visit my daughter at her college and hit a hit a pothole that did damage to my tire. When I came into the service area the repair shop was already closed and the mechanics all went h and hit a hit a pothole that did damage to my tire. When I came into the service area the repair shop was already closed and the mechanics all went home, even the parts people were gone. I was concerned about driving on the tire. John Kozak at the service counter changed my tire and put on my spare tire, and at no charge! I wasnt even told I needed to buy the tire there. More

just got toureg back after 3 weeks for a problem they never fixed when it was under warranty .oh you know heat/ac,now its back with a new problem.the park light wont stop beeping,and they took this for 2 never fixed when it was under warranty .oh you know heat/ac,now its back with a new problem.the park light wont stop beeping,and they took this for 2 test rides before returning it. but once we were told car was ready.we were warned by a few different people.never ever again.the only thing is we still have a car warranty for a different one. oh Karma you still have to deal with the same people you just treated like crap.what family would you treat like this . More

Outstanding Service Dept! The dealership is extremely Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as soon as you talk to the Service Dept people. All staff treat you like they truely appreciate your business as opposed to other dealers who think they are doing you a favor when you go in. I have dealt with Montesi VW on several occassions via internet/email and in-person and I have always been extremely satisfied mostly because they have always delivered on their promises. My wait time was much shorter than expected and the actual price was lower than the estimate. I have never had to go back for the same thing - ALWAYS FIXED RIGHT THE FIRST TIME! Thank you Montesi VW for being a quality dealer, a pleasure to do business with. More

They have the worst service possible. The car was brought to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and hal to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and half. We decided to get rid of the car becuase of the problems it had. When they found this out they stopped service opn the car and said it was fixed when it was not. The car was returned to us unfixed and they became very rude and arrogant. The service manager is very decietfull and the owner of the dealership backed him up 100% and feels he they were right. With the price of these cars you should expect quality vechicle with quality service. This is what they touted when they sold us the car. Never, never buy a car from this dealer unless you are willing to wait for 1-2 hour oil changes, overprice sticker prices and arrogant people who could care less about you as a consumer. Just hope your car does not need a major service. It could be weeks to fix, if they are even capable of doing so. More

Serviced my routan, covered all our requests with no headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service! Never had any surprises! Stacey our service advisor is professional and shows concern for our requests/complaints! Great job More

I bought my EOS in FL in June 2007. I moved to CT in Jan of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected sin of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected since I did not purchase my car from them. They listen, are professional, very friendly, and always are there if I need them. Brian Murray and Stacie Lehoux are whom I have mainly dealt with. They always inform me of what was or needs to be done. Answer any question I have. And I never feel like I am at the bottom of the ladder since I am still under warranty. The Service Techs. are certified and treat my car as if it was purchased there. When I decide to buy a new EOS I would not hesitate to buy from Montessi. I trust Montessi and know I will be treated with respect and feel their a very honest team. Sincerely, Mark V. Cullen New Haven, CT More

Repair consultants (Stacy, Brian, Jesse)have an in-depth knowledge of repair/maintenance issues. They are honest and sincere with their recommendations always giving me 'peace of mind'. Maryanne and Candy knowledge of repair/maintenance issues. They are honest and sincere with their recommendations always giving me 'peace of mind'. Maryanne and Candy are quite efficient and so pleasant all the time. The entier Service Team is A-ONE! More

Montessi is very professional and friendly! The service department is my favorite department! Good team, especially in the front office. They have made me love my 06 Jetta! And I will definitely purchase department is my favorite department! Good team, especially in the front office. They have made me love my 06 Jetta! And I will definitely purchase a new one in a few years! Theyve won my loyality!!!!! More

I always had good experience at Montesi VW service department even though I did not buy my car at this dealership. It was easy to make an appointment and the work was always done correctly and on time department even though I did not buy my car at this dealership. It was easy to make an appointment and the work was always done correctly and on time. They even washed my car every time! Todd was very helpful. Thank you. More