Exeter Subaru

I recommend that you look at purchasing your Subaru at any of the other 4 or 5 Subaru dealerships within 60 miles of Exeter Subaru. I think we bought a good car from Exeter Subaru. However, the custo any of the other 4 or 5 Subaru dealerships within 60 miles of Exeter Subaru. I think we bought a good car from Exeter Subaru. However, the customer service we experienced was terrible. IThe 4.5 hour saga is below, but to condense, I ended up speaking with Darren Coute, the General Manager, one week after our purchase, because he was concerned about the email correspondence I had with his salesperson, Mitch Aase. Darren admitted that we did not receive the service we deserved, and said he would use our experience for "training purposes" and that he would send us a gift card to make up for the issues. That was nearly 3 weeks ago and we haven't received anything. When we were looking at our car, the salesman Mitch told us that Exeter had such a great reputation that they didn't have to advertise. I am left scratching my head, as my husband and I felt like we were treated poorly, were unnecessarily detained, and that the dealership is not providing exceptional service—From one day to one week after the sale we couldn't get standard information and paperwork from the dealership that was online with the car listing. In fact, Mitch's last statement was, "I have done all I can for you in this regard" sent in bold text, underlined, all caps (i.e.: yelling). The General Manager was able to provide me with this paperwork within hours of speaking with him. We didn't receive great service during the sale. Even if I was not thrilled with the FULL PRICE we had to pay for the car (they acted like we were getting a steal, since it they hadn't changed the paperwork on the window sticker), or we had to finance through their banks to get the price marked on the car, the advantage to financing through Exeter meant that we could take the car home that day. After much back-and-forth, we agreed to all of the loan details. Then we were told—very casually— that the person who handled the financing paperwork was not in and I would have to come back the next day to pick up the car, knowing we live two hours away. And,—wasn't the reason we financed through the dealership was to take the car home that day? After telling the staff we could not come back and that I felt taken advantage of, we were told that someone could do the paperwork. This took at least another hour of waiting and about an hour of signing the actual paperwork. When test driving and checking the vehicle, we noticed and were concerned about a mouse nest in the engine of the car. Since the car has documented issues with pests chewing the soy wires, we specifically stated we wanted technicians/mechanics to check the wires, and clean out the mouse nest if we were going to purchase the car. The technicians had the car for the 2 HOURS we waited to get all of the paperwork finished. After we left the dealership and stopped for coffee, I opened up the hood. Lo and behold, there was the mouse nest. When I returned and alerted the staff, nothing happened. No apologies, no rushing the car in. After waiting for 15 minutes I had to ask if anything was going to happen. The staff did offer to pay for our lunch (it was 2:40 at this point—we got to the dealership at 10AM) but our goal was to get home, not eat lunch. While the nest was finally cleaned out, we were detained further and the car's wiring was not checked as we requested as we could not wait any longer. Mitch apologized but only in the context of blaming the detailing guys "who don't speak English" for not removing the mouse nest. Blame it on the immigrants from Brazil… What Mitch didn't seem to understand that we specifically asked—as a requirement for purchasing the car— for a technician to look at the vehicle. In any case, neither technician nor detailer looked at our car's engine. Exeter Subaru's actions, before and after the sale, were sloppy, and no staff took responsibility or accountability for the delays or their mistakes. It actually seemed like they didn't want to sell us the car and put us through the gauntlet as some sort of bizarre test. If you decide to shop at Exeter Subaru, make sure you are ready for battle. More

Do NOT do business with this dealership. Would not honor advertised price. Tried to force financing through them to get advertised price. Manager abusive/LIAR. advertised price. Tried to force financing through them to get advertised price. Manager abusive/LIAR. More