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Exeter Subaru
Stratham, NH
2,093 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,093 Reviews of Exeter Subaru
February 15, 2020
I purchased a used vehicle from them. Will skip the whole bite and switch around the buying process. On a few occasions I was assured by the sales manager Jimmy, that their mechanics fully inspected the car bite and switch around the buying process. On a few occasions I was assured by the sales manager Jimmy, that their mechanics fully inspected the car and everything was perfect with it. I paid a way over KBB for that vehicle, so I was expecting to be be treated fairly at least. Long story short. I picked up the car and on the way home tried to adjust backrest on the drivers seat, well it wasn't possible because it wasn’t working, as well as the passenger seat one. It was late in the evening, pass their closing time. Next day I wrote email to my sales person, tried to call Jimmy. Jimmy ignored my call, Ann ignored my email. I haven’t even heard back from anyone. This is what a customer service means to this people. Im brutally disappointed, they aren’t honest, or different than any crook out there. More
by Petkotsolov20
Employees Worked With
Jimmy LaFlamme, Ann Italia
February 14, 2020
Purchasing a used car DJ was excellent to work with. He was very knowledgable and respectful with us on purchasing a car for our son. He also kept us up to date on pickin DJ was excellent to work with. He was very knowledgable and respectful with us on purchasing a car for our son. He also kept us up to date on picking up the car, not wasting our time. I would have given the dealership 5 stars except that we had to wait over an hour to right a check for the purchase. Eileen was very kind and worked quickly, but we were not financing this car and to sit and check boxes just to not accept additional services was frustrating. We live over an hour and half away, I just wanted to write the check, sign the paperwork and head home. I think this part of our purchase could have been handled by anyone in the office. I will recommend the dealership and definitely will recommend DJ. More
by JEANNERAPONE
Verified CustomerEmployees Worked With
Eileen Barry, DJ Agosto
February 11, 2020
Overall feeling of respect and professionalism! Every person I encountered from e-mails, phone messages and all personnel at the dealership were great! The process was quick and efficient. Mitch ma Every person I encountered from e-mails, phone messages and all personnel at the dealership were great! The process was quick and efficient. Mitch made sure that my request were honored. The work with the Business office was fabulous - efficient and professional. More
by dmh0518
Employees Worked With
Mitch Aase, Eileen Barry
February 11, 2020
Overall, working with everyone was great. It did take some time to get everything finalized but it was all worth it! I love my new WRX! some time to get everything finalized but it was all worth it! I love my new WRX! More
by CHRISTOPHER.WOODWARD81
Employees Worked With
Eileen Barry, DJ Agosto
February 06, 2020
Chose vehicle online Hannah Fowler followed up on specifics of the model I chose. She was very informative about vehicle and buying procedure. She was business-like and ma Hannah Fowler followed up on specifics of the model I chose. She was very informative about vehicle and buying procedure. She was business-like and made sure I understood the buying steps. More
by LHBEATON
Employees Worked With
Hannah Fowler, Eileen Barry
February 05, 2020
Great Experience Dealership is very well run. No big pressure sales. Great person to work with, he was very helpful and provided the information we needed about the ve Dealership is very well run. No big pressure sales. Great person to work with, he was very helpful and provided the information we needed about the vehicle. More
by Jared Wright-Ward
Employees Worked With
David Perkins, Eileen Barry
February 04, 2020
Great Experience Great experience. Dealership very well run with relaxed atmosphere. No heavy pressure sales . Really like the car I chose and will recommend this deal Great experience. Dealership very well run with relaxed atmosphere. No heavy pressure sales . Really like the car I chose and will recommend this dealership to my fiends and family. More
by derek.bourgoine
Employees Worked With
Eileen Barry, DJ Agosto
February 03, 2020
Ann was very personable, knowledgeable and attentive to our needs without being pushy. Great person to work with! She stayed with me through the entire process and made sure that the build out was exactly our needs without being pushy. Great person to work with! She stayed with me through the entire process and made sure that the build out was exactly what I wanted. More
by NLee
Employees Worked With
Ann Italia
February 03, 2020
1st time Subaru owners Amazingly easy and no pressure experience. Mitch and Jimmy were extremely helpful in providing information about the vehicles, searching inventory, t Amazingly easy and no pressure experience. Mitch and Jimmy were extremely helpful in providing information about the vehicles, searching inventory, test drives, answering our questions and overall great customer experience. Mitch went the extra mile to get cars ready for us to test drive as it was a blustery/cold day, but he warmed them up and got them ready for us. We were appreciative of Mitch and Jimmy’s knowledge with the various tiers of vehicles and options available. We walked away feeling proud and lucky to now be part of the Subaru family and to have a friendly/comfortable sales/service staff near us for future use. More
by sydneyaj
Employees Worked With
Jimmy LaFlamme, Mitch Aase
