Exeter Subaru

Excellent sales person (thank you Hannah!), I would have given an "excellent" dealership rating except for the unwillingness of the weekend manager to work with me over a few $100.00:( I would have given an "excellent" dealership rating except for the unwillingness of the weekend manager to work with me over a few $100.00:( More

Smooth and Easy Used Car Purchase My experience buying a car at Exeter Subaru was a great one. I started by setting an appointment for a test drive, Kayland was very respectful of my w My experience buying a car at Exeter Subaru was a great one. I started by setting an appointment for a test drive, Kayland was very respectful of my wishes when it came to contact (email only as it is tough for me to be on the phone at work). My appointment started off great as I was greeted by Kayland and introduced to Hannah as my sales person. Hannah worked with me and got a test drive going right away. She let me take as long as I needed on the test drive and answered all of my questions. After the test drive, we began the negotiation process as I was interested in the vehicle. Hannah gave me some initial numbers and I countered back with a number that I thought was fair for both sides. To my surprise, Hannah came back agreeing to my number immediately, negotiation took all of 5 minutes and was absolutely painless. This was much appreciated! Finance of course tried to sell me on some additional products (it's their job, I get it!) But they were not overly pushy and were respectful of my decision to decline some products. Overall, I was in and out in about 3 hours with a new (to me) car that I couldn't be happier with. I truly recommend the folks over at Exeter Subaru and appreciate their help in my purchase. More

Very Helpful and no pressure! This is my second car purchased here. Rosa was very helpful explaining all the new safety features. Every detail discussed verbally was the same i This is my second car purchased here. Rosa was very helpful explaining all the new safety features. Every detail discussed verbally was the same in writing. More

Fantastic Dealership! I highly recommend Exeter Subaru - both in terms of purchasing a car and having it serviced. I have just purchased my second Forrester and my salesper I highly recommend Exeter Subaru - both in terms of purchasing a car and having it serviced. I have just purchased my second Forrester and my salesperson, Hannah Fowler was very knowledgeable, helpful and excellent communicator. I compared prices for both cars and this dealership offered the best pricing and trade in values. The Service Team is outstanding- always great to work with! They go out of their way to make service convenient and thorough. The waiting area is clean and very comfortable. More

Excellent no pressure dealership with a calm environment. Mitch and Eileen were excellent to work with. I felt no pressure whatsoever and we moved at a pace I was comfortable with. I was not entirely able to Mitch and Eileen were excellent to work with. I felt no pressure whatsoever and we moved at a pace I was comfortable with. I was not entirely able to get the price I wanted, but in no way does that reflect on the professionalism and courteous manner of the employees. I feel I got a fair price for the car I wanted. They were very accommodating in my request to get a third party inspection prior to agreeing to purchase the car. I highly recommend purchasing a car from Exeter Subaru and plan to purchase cars from there in the future. More

Very easy and friendly This is a very friendly dealership and we got exactly what we wanted. Things were explained to us as best as they could. Ameer was chatty and personab This is a very friendly dealership and we got exactly what we wanted. Things were explained to us as best as they could. Ameer was chatty and personable. More

Good sails person not so good Detailing. Detailing was not what i expected! Front light was burnt out. Car had a bad smell. Had nothing to do with the sails person at all. Detailing was not what i expected! Front light was burnt out. Car had a bad smell. Had nothing to do with the sails person at all. More

Update of my One Star review My original review was one star because we had agreed upon a deal and the next day the finance department called me because they "always try to get yo My original review was one star because we had agreed upon a deal and the next day the finance department called me because they "always try to get you a better deal." The loan rate wasn't as good as the rate I got on my own. Then I was told the price of the vehicle was contingent upon me financing through the dealer. This was the first I heard of it. I called the deal off. I probably would have been more inclined to listen to what they had to say if they had not started out with a price that had about $450 in document fees and more than $1200 for a wax and upholstery spray application. The Sales Manager called me a few days later to find out what had happened. I explained what I had considered to be a bait and switch. He assured me it was a miscommunication and he would honor the original deal. I am happy with the deal I got. I think other potential buyers should be aware that the document fees are excessive and can be waived. The $1200 wax job is another attempt to separate you from your money. After reading other reviews I noticed there have been a number of miscommunications. I appreciate the Sales Manager reaching out. I am not convinced the "miscommunication" is not their standard negotiation method. Stand your ground. It's your money. More

Wonderful! Hannah was a pleasure to work with. She was super knowledgeable about all of the cars and their features and helped recommend a model that I had not p Hannah was a pleasure to work with. She was super knowledgeable about all of the cars and their features and helped recommend a model that I had not previously considered. She was friendly and enjoyable to talk to without being pushy! Great experience overall! More

Great experience! Great staff! DJ and Eileen made the whole process easy and quick without any pressure! Highly recommend that you shop for your Subaru at Exeter Subaru Great staff! DJ and Eileen made the whole process easy and quick without any pressure! Highly recommend that you shop for your Subaru at Exeter Subaru. More