They are deceitful and shameless. Be very careful! Before you show up in person, email them and ask for an official quote that they can not dispute. They don’t care what they have offered you over the phone. Their business model is to drag you to their store and cajole you into a deal that you will regret right away. In my case, they firmly said that they will beat every quote of their competitors. I was in the parking lot of Boch Toyota (relatively more honest people from whom I eventually got a way better deal) and I called these charlatans in Exprssway. They assured me that they will give me a better deal. So, I drove an hour to their dealership and they shamelessly denied everything. That guy Billy is a xxxxxxxxx that you should certainly avoid. If they assigned him to you, simply ask for another sales associate. You will be better off working with any other associate. Again, I cannot stress enough: ask for an official quote to be emailed to you before you step foot in their dealership.