I was in the market for a 4Runner, specifically a Limited. I emailed to ask about their inventory of Limited versions on the lot. I was told that there was 3. They called me every day until I finally got in to test drive one. When I got there I was told that they didn't have a single Limited on the lot. There was one coming in tomorrow if I wanted to come back. The next morning I got another email saying "I didn't see that you made it in, do you want to come in tonight". I replied and explained my frustration, to which I received a reply stating that there are actually 3 Limited 4Runners "parked out front". I called back and was told that they did not have three, they had one, the one that had come in that day.
They admitted that the people who answer emails will lie, and say anything to get you on the lot, and then they expect the dealers to sell you something that wasn't what you came in for. I went to another dealer, drove and purchased the vehicle I was looking for and had a great experience. My interactions with them were so bad that, even though they are only 3 miles from my house I will still drive the extra distance to service at the dealership I purchased from. They did a great job of only one thing...losing my business.