Exton Nissan

Recently had a CVT transmission issue with my 2016 Nissan. Unfortunately my mileage was just over the extended warranty from Nissan of 84,000 miles I had 96. Little uncertain about my options where I Nissan. Unfortunately my mileage was just over the extended warranty from Nissan of 84,000 miles I had 96. Little uncertain about my options where I contacted Nissan USA. They were extremely helpful and open the case for me and suggested I have my car taken to a local Nissan dealer. My experience with Exton Nissan service department was above and beyond any of my expectations. I was contacted by Christine immediately upon my car being towed to the dealer. Christine was very helpful and thorough and explaining the process of determining whether my vehicle was in need of a new transmission and contacting Nissan's Goodwill team to determine what if any assistance could be provided. My expectations were fairly negative but I had nothing else to lose. The communication was thourough as the process flowed. Nissan agreed to do a 50/50 split on a replacement transmission. The actual out-of-pocket cost to me was beyond anything I expected. Christine kept me informed over the course of several days as they diagnosed , received approval and performed the work. They received the vehicle the Tuesday after Thanksgiving and the whole process was complete by following Monday morning. I also spoke with Dan several times in the service department, and he was just as helpful and informative as Christine. Upon getting my car back I received a call from Dan that evening. He was following up on my satisfaction with the work. I was in the area the next day and stop by to thank Dan in person I spoke for several minutes with Dan in the tech (did not get his name unfortunately) who performed the work. We discussed a couple of additional maintenance my vehicle needs in the near future. Based on my experience over the course of my transmission replacement I will absolutely be returning to Exton Nissan for any and all maintenance needs. I did not purchase my vehicle from Exxon Nissan but they treated me with the kind of customer service/communication I had never previously experienced with a dealership. I can only say that several weeks ago when this all began the Outlook for getting my vehicle taken care of in a timely and financially beneficial manner was very grim. However I now able to head into the remainder of the holiday season with a reliable vehicle and a whole lot less stress! Dan, christine, and the service technician have sincerest attitude for all the day have done. Wishing all three of them and and the entire exit Nissan team the happiest holiday season for them and their families. Thank you!!! More

Tire pressure per inspection 34,34,34,34 with tire rotation. After leaving dealership lot, 34,32,33,34. Did he rotate my tires? Concerned. Bout work done??? rotation. After leaving dealership lot, 34,32,33,34. Did he rotate my tires? Concerned. Bout work done??? More

Nice folks to deal with. Would recommend Nissan Exton to everyone. Great workmanship and nice waiting room. Like the tent outside as an option these days. everyone. Great workmanship and nice waiting room. Like the tent outside as an option these days. More

Location of dealership was convenient, service was fast and efficient, and the customer waiting area was very comfortable. Service advisor was very pleasant and detail oriented of service rendered. and efficient, and the customer waiting area was very comfortable. Service advisor was very pleasant and detail oriented of service rendered. More

Excellent care all round. Could not ask for better service. Very reasonable cost. Has completely changed my opinion (admittedly limited) of the dealership. Kudos esp to Jim service. Very reasonable cost. Has completely changed my opinion (admittedly limited) of the dealership. Kudos esp to Jim More

Charles was a super service tech and extremely helpful with multiple details... do not always come across a pleasant and helpful along with knowledge of my needed service. Thank You Charlie👍🏻 with multiple details... do not always come across a pleasant and helpful along with knowledge of my needed service. Thank You Charlie👍🏻 More

I came in knowing I wanted the 2021 Rogue, but they were very helpful finding Caspian Blue for me. Cliff took the time to highlight all features of the SUV before the purchase and demonstrate again before w very helpful finding Caspian Blue for me. Cliff took the time to highlight all features of the SUV before the purchase and demonstrate again before we left. Lifetime free inspections is a nice extra. More

Jim provided very helpful, friendly and courteous service. He Explained everything and provided me with the details of what needed to be done and the cost. service. He Explained everything and provided me with the details of what needed to be done and the cost. More

Excellent customer service, Marcus helped me out with a purchase of Nissan Rogue SL 2015👍. He was patient and answered all of the questions that I had purchase of Nissan Rogue SL 2015👍. He was patient and answered all of the questions that I had More

Convenient drop off and pick up. Received timely return and update calls. Christine very pleasant. Close to home. Did not take too long. Thanks again. and update calls. Christine very pleasant. Close to home. Did not take too long. Thanks again. More