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Extreme Dodge Chrysler Jeep RAM - Service Center

Jackson, MI

3.0
14 Lifetime Reviews Review Dealership

14 Reviews of Extreme Dodge Chrysler Jeep RAM - Service Center

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January 31, 2020

"The experience was extrem and Jc was really cool guy that..."

- Dantheman52

The experience was extrem and Jc was really cool guy that got me what i needed thanks for the extrem experience love my Hemi truck

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Recommend Dealer
Yes
Employees Worked With
Jerad cooper
June 05, 2019

"Service dept is full of scam artist and crooks! Stay away!"

- jamesvanslambrouck

The absolute worst service department Ive ever had to deal with! These people are scam artists and will take advantage of you and your money every chance they get! (Especially Jeff in the service dept! The most arrogant unintelligent person I’ve ever come in contact with!) I highly recommend taking your vehicle to any other dodge dealership for service except “Extreme Dodge!” I am Purple Heart recipient, “disabled veteran” that doesn’t have much money and this place has tried to manipulate and milk my wife and I of our money every single time we have brought our vehicle in for service! If it were possible on this review I would give them -5 stars! Absolute CROOKS!

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Recommend Dealer
No
Employees Worked With
Mike Buckland
1.0
Jeff Wilson
1.0
Other Employees : Jeff in service dept, most arrogant ignorant person I’ve ever met!
October 18, 2018

"Fast and professional service"

- tcolias

Fast professional service clean dealership mechanics are well skilled customer service is excellent. no waiting in service they get you in and out fast any problems they will resolve them on the spot.

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Recommend Dealer
Yes
Employees Worked With
Jarred Smith
5.0
Oct 18, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to write this and for your business. I hope we can exceed your expectations for many years to come!! Thank you again-Extreme

September 19, 2018

"Extreme satisfaction!"

- Steve

From the sales staff to the service staff this dealership is a winner. It's because of the people that I keep coming back to this dealetship. Have never had a dissatisfied experience there.

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Recommend Dealer
Yes
Employees Worked With
Terry Bennett-Hardcastle
5.0
Other Employees : Toby, Skyler
Sep 20, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

Thank you for taking the time to write this and for your business over the years!! Means a lot to hear this from customers like yourself. Please let us know anytime we can help. Thank you again-Extreme

September 16, 2018

"Great experience "

- Kelley Hines

The service department is very easy to work with. They took care of my recall,rotated the tires,changed the oil and fixed my brakes in a very timely manor.

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Recommend Dealer
Yes
Employees Worked With
Mike Buckland
5.0
Sep 20, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

Thanks Kelley for taking the time to write this and for your business!! Please let us know anytime we can help-Extreme

September 05, 2018

"Business as usual with Extreme Dodge Chrysler Jeep"

- MyGosh

They always try to accommodate a last minute request. Very willing folks. Always try to inform status of the vehicle. They do not pressure the customer.

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Recommend Dealer
Yes
Employees Worked With
Melonie Pietroytys
5.0
Sep 20, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

Thank you for taking the time to write this and for your business!!. Taking care of Customers like yourself is the most important part of what we do. Thanks again-Extreme

July 23, 2018

"Rude and disrespectful service manager "

- Scorpio735

The service manger Mike was EXTREMELY rude and disrespectful to me when I went in there today. I had my vehicle serviced for my ignition switch and the auto turn off feature was not functioning. And the third problem I had was I wanted my seat belt alarm deactivated. The service center said they could not do it when in my book that came with the car, it says to bring it in to my dealership service center to have it deactivated but it is not recommended. So I called Jeep care and they made a star ticket to have one of the engineers call them to walk them through how to do it. I was then told by Jeep care that the engineer REFUSED to deactivate it because it was an important safety feature. I said that I needed that in writing that they are REFUSING to deactivate the alarm when it says clear as day that you will in my book. They said they won’t write the letter and that I had to go into my dealerships service center to have them write it. I had to leave work early today in order to make it to the service center before 5. When I got there I asked for mike and I was sent to his office. As I was explaining my problem with the alarm and the whole back story he said he couldn’t deactivate it again. I explained the book and he said he didn’t wanna see it and that he believed me. He then said that I should just buckle the seat belt and leave it behind me and what was the difference... I said that the difference is that I should not have to do that when it is my vehicle and it says that it can be deactivated in my book and that if he is refusing to do it then I need a letter stating that he is refusing to deactivate it. He refused to do so, told me he had other appointments to take he had to take care of, kept cutting me off when I tried to speak, told me to find a different dealership and closed the door on my face! I called Jeep care again and I was told that I had to speak with the area manager about this. His name is mark. I left him a message and I’m waiting for a call back.

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Recommend Dealer
No
Employees Worked With
Mike Buckland
1.0
Aug 30, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

I'm sorry, but we were told different information regarding turning off your seat-belt indicator and being responsible. Hope you were able to get it worked out! Take care-Extreme

Aug 30, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

Hi Scorpio735, our goal is to have every customer leave having had a great experience. Unfortunately we might have been misinformed in regards to liability in shutting off your seat belt indicator. We're always willing to make things right, if you would like to talk, please contact brian.robinson@xdodge.com. We hope to hear from you-Extreme

Sep 20, 2018 -

Extreme Dodge Chrysler Jeep RAM responded

This is a tough one because of the nature of the request. We have been in contact with the customer to help them resolve the issue. Please know customers are the most important part of what we do! We have addressed what could have been done better and are always committed to getting better.

December 18, 2016

"Great customer service!"

- cteeples2000

Brad Was very accommodating when I Leased a Dodge ram truck from him almost 2 years ago it's been an awesome vehicle, awesome service! Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Brad Cooper
5.0
August 03, 2016

"Great atmosphere "

- DareRam14

I took my Ram into Extreme for a standard maintanance procedure. The salesman Brad Cooper was very helpful and knowledgable about my vehicle. Brad also let me know that my vehicle had a recall and that it could be fixed right then. I would highly recommend this dealership and will further contact Brad for future purchases.

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Recommend Dealer
Yes
Employees Worked With
Brad Cooper
5.0
October 12, 2015

"No Comparison To Other Dealerships!!!"

- bgough22

There are so many great aspects of my dealings with Extreme Dodge that blowout any of the experiences I've had everywhere else. Anyone like me really hates the thought of the car buying experience but after dealing with Extreme Dodge and my salesman Brad Cooper I can't imagine going anywhere else. The purchase was completely seamless and I didn't have to wait for Brad to find out from his "Sales Manager" what he could do for me. Other dealers I went to, went back and forth ten times and it seemed like it took hours to the point that I didn't even want to buy. Not the case here! Since the purchase the service has been exceptional! I've felt that everyone at Extreme is honest and I appreciate everything they've done. Thank you Extreme Dodge and Brad Cooper!

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Recommend Dealer
Yes
Employees Worked With
Brad Cooper
1
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