PROS: Excellent "in-store" customer service. Very friendly staff.
CONS: FH Dailey Chevrolet sold me a vehicle with a defective turbo engine that died only 10 days after purchasing the vehicle. FH Dailey's refusal to return my phone calls and ensure customer satisfaction is unconscionable; HORRIBLE "out-of"-store customer service!
I recently purchased a used 2005 Subaru Outback XT 2.5 (70k miles) with a 36k mile extended warranty from FH Dailey in San Leandro on October 20th for my cross country move to the midwest; 10 days later, on October 30th- only 7 hours into my road trip- the car was sluggish, the engine began to smoke, & the turbo engine died. I was left stranded at a gas station in Carlin, Nevada, over 1000 miles from my midwest destination. To make a long story short, the mechanic and warranty adjuster concluded that the vehicle was sold to me with a preexisting condition. A representative from the warranty company stated that I should be angry at the dealer who sold me a vehicle with a bad engine.
At the expense of my warranty provider, my car, which I bought 10 days prior, was towed to the nearest Subaru service center, over 180 miles away in Twin Falls, Idaho. I arrived in Twin Falls, the next day on Friday, October 21 at 3 a.m. I waited until the Subaru service center opened at 8 a.m.
My car was inspected by Subaru specialists who concluded that the turbo in my engine died. I needed a new engine. The repair costs were over $2,000. Because my vehicle required a major repair, my warranty provider had to send out an Adjuster to ensure that such a repair was warranted. Unfortunately, the adjuster, would not be available to inspect my car until the following week on Monday. Therefore, I was given a rental car via Enterprise, which I had to pay a portion out of pocket. I drove the rental vehicle 1000 miles to my midwest destination, while the car I bought from FH Dailey only 10 days prior was awaiting turbo engine replacement. I kept the car for one week before having to embark on a 2000 mile round trip to return the rental vehicle and pick up my car in Twin Falls, ID. It was a long trip; I left my home at 4 pm on Friday and arrived at the Subaru dealership in Idaho at noon on Saturday; I made it back home Sunday afternoon.
I drove 40 hours and spent $250 on gas to pick up my vehicle. In addition, I had to pay a $100 on the warranty deductible.
Prior to my drive to retrieve my car, I politely contacted FH Dailey to see if they would either help finance the $1000 cost to ship my vehicle to me at my address or help finance my 2000 mile drive to pick up the vehicle in Twin Falls, ID. I asked to speak to a manager but no one knew where the manager was. I was told that they gave the manager my message and that he would get back to me. Unfortunately, FH Dailey has neither replied nor returned my calls. I'm still waiting...