I took my Lexus to get service, since we bought the car in Hawaii all the paperwork and warranties had to be transfer to El Paso because they couldn’t pull out the info of the car in their system. The service consultant fill out paperwork and gave it to one of the managers so they could forward the info to (which I thought it was in Hawaii) to retrieve the info of the car. Last week I called the service department to schedule service, and I asked if the info on the car was received. The service consultant said it was not received yet; keep in mind it has been about 4 to 5 months. I asked for the number to call myself to see what was taking so long. The number I was given by the service consultant was the incorrect number, it was a number here in Texas. I had to call two other places to get to the correct department. I called the Lexus place in Hawaii and they told me that the paperwork would be transfer in one to two days. If the paperwork was not received, how come no one in the service department contact me and let me know. I have been waiting for this paperwork so I could get my car service and see what was still covered under the warranty.