Fair Oaks Chantilly Chrysler Jeep Dodge RAM - Service Center

MY WORST NIGHTMARE ...Run away fast!!! I can't even begin to put in words how horrible my experience has been with this service department. The Service Manager does not feel he's accountabl I can't even begin to put in words how horrible my experience has been with this service department. The Service Manager does not feel he's accountable for his mechanic's actions and "lack of communication" (his words not mine). They have had my fiance's challenger for two weeks and still don't have a solution for why his car won't start consistently and the speedometer drops to zero and locks in first gear. First they replace the alternator, and then they replaced the ABS Module. They told us the vehicle was ready and we go to pick it up and it won't start, 3 different times this has happened. The mechanic tells us one story and the service manager tells a different story. We caught them in several blatent lies. There is no communication, professional or accountability for anything. We agreed to pay for the parts, but not for the labor given they still haven't fixed the problem and they wouldn't refund us. I don't know many people who feel that they deserve to be paid for not doing their job. Have tried to contact both of the owner's Jim and Melanie and don't get a response from either one of them. We just bought a car from them two weeks ago and were trying to buy a new car from their dealership once the car was fixed, but apparently we aren't valued customer so at this point we are taking our business elsewhere...AND FAST! Long story short there are a million other Dodge dealers in the area, save your energy and sanity. GO SOMEWHERE ELSE! More

Thanks you service Thank you for your help and expertise servicing my jeep. My service rep David was very helpful recommend your service to all my friends i Thank you for your help and expertise servicing my jeep. My service rep David was very helpful recommend your service to all my friends i More

Went the extra mile. Troy squeezed me in last minute when I came in with engine trouble. He solved the problem immediately and is having me come in every 1000 miles just Troy squeezed me in last minute when I came in with engine trouble. He solved the problem immediately and is having me come in every 1000 miles just to double check that everything is O.K. He cares that the cars he works on are safe long term. More

Awful Service Department I have been using Jeep dealers for service on my vehicles for over twenty years and I have always received great customer service, but today that chan I have been using Jeep dealers for service on my vehicles for over twenty years and I have always received great customer service, but today that changed at Fair Oaks Jeep in Chantilly. I made my appointment several days in advance for routine maintenance, alignment, repair of several recall items and a service wash. Dropped the vehicle off at 11:00AM for a 5:00PM pick-up. Never received a call that the vehicle was done and called to check on it at 6:45PM. There seemed to be confusion as to whether the vehicle was done or not, but I was finally informed it was ready for pick-up. When I showed up there was more confusion and they couldn't find the paperwork. After they found the paperwork they couldn't find the car keys. After 30 minutes, they located the keys by the service wash area and informed me that the vehicle was never washed/cleaned. The manager was unhelpful and very arrogant. He blamed the mix up on the fact that a service manager left early on a personal matter. He did not apologize for the nine hours my vehicle was in for service and just turned over the dirty vehicle. The manager clearly felt that one less happy customer was not an issue, and we also had to endure snide comments from an employee that did not agree with our displeasure. Needless to say, I will not be returning for any service at this location. More

Stand By Their Word Went out of their way to analyze my vehicle in spite of fact I purchased it As Is two weeks ago; vehicle developed fluid leak several days ago. I was Went out of their way to analyze my vehicle in spite of fact I purchased it As Is two weeks ago; vehicle developed fluid leak several days ago. I wasn't charged for services. More

Great Service Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everythi Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everything they could make sure I had the best visit possible. Definitely reasonably priced. More

Held car, no updates, didnt even have parts to do service I dropped my car off at 10 am yesterday and was told it would take a short time to complete the 3 pieces of work. I call back at 9pm as I have heard n I dropped my car off at 10 am yesterday and was told it would take a short time to complete the 3 pieces of work. I call back at 9pm as I have heard nothing. The person who answers say they don't show that anything was done to the car and cant answer any questions. Aaron calls back again to tell me that dave did not actually have the parts in to do the work when he took in my car and they did not have an estimate of when they would even have the parts in. so they took my car, knowing they didn't have the parts, and then let it sit for a day without calling me. I just called in now and david blamed aaron, and last night aaoron said david was the one doing the work. if you want to waste a lot of your time hearing ridiculous excuses and dealing with completely incompetent people use this dealer. also james Pollack the service manager has a voicemail box that doesn't actually work. so good luck More

Service technician, David Richards, accurately diagnosed why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave him my keys, he invited me to have a free cup of Starbucks coffee and the wait would only be a few minutes. Wow, less than an hour later, I am paid and driving my van home. Fixed. This service guy is tops in his field, and he wrote the manual on outstanding customer service. Wow. I will will recommend this dealership because of their SERVICE. I will not take my van anyplace else to be serviced. More

In buying my jeep liberty, the service and openness was very impressive. In receiving the servicing on my jeep, always have been received with courtesy and a positive attitude. One thing which concerns m very impressive. In receiving the servicing on my jeep, always have been received with courtesy and a positive attitude. One thing which concerns me is the new configuring of the service desks in the entrance area. It is very cold there and uncomfortable for the customer and I cannot fathom how the excellent employees withstand the weather. Like on the show "Undercover Boss", it would be interesting to see the general manager work in this environment in the coldest day. More