Fair Oaks Chantilly Chrysler Jeep Dodge RAM - Service Center

This is my third time rating this dealer, and today they get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to nicely decline B&G products) -as were several persons in the parts department. Also, Chris (the Service Manager) went out of his way to help us when he could. I have been keeping my mechanic a secret, as he is that good! His name is Ron and he is the one that diagnosed the mentioned suspension issue that other dealers could not. When we were out of town recently and used another dealer to do a part of a major service on our Dodge, not only were we met with a quote for 4 new tires, but an inability to remove lug-nuts due to diagnosed splitting of the lug-nuts. When we brought it back to FOCJD for the remainder of the service, by the time that Walt went to tell Ron about the other dealer's inability to remove at least one of the tires, Ron had all 4 tires off of the car and ready for rotation. Also, Ron indicated on his inspection sheet that we needed two new tires by winter time - a very different situation than needing 4 new tires immediately as the other dealer had diagnosed. Thank you to Ron, Chris, Walt, and others of FOCJD for continuing to provide great service! More

First of all I have to say that I am a very particular person when it comes to customer service. I learned from the best- after working at Nordstrom for 6 years. I have to also say that being a service person when it comes to customer service. I learned from the best- after working at Nordstrom for 6 years. I have to also say that being a service provider in the telecom industry has helped me see the other side, as well. I met Chris when he was on the floor as a service manager when the dealer I purchased the vehicle from could not guarantee they could fix my car problem within the weekend (only car..obvious dilemma). This dealer also was an hour away on a Saturday- so not too convenient. In any case, I drove from my work place in Paris, VA- straight down 50, at 6:30 on a Friday night, and Chris and his team took care of me straight away (this is when the service center was opened till midnite-that really sold me)! They are only 25 minutes down the road from my house so definitely very convenient! Chris has earned my trust over the years, and now that he is the manager of the service department (very well deserved), he still never steers me wrong. I am never over sold on services; he makes sure I only pay for what I really need. The other thing I really like is that for the most part, I get the same service technician to work on my car- Rich Hoffman! That's such a bonus because I feel very confident he knows my vehicle. Oh, one last thing, my 2000 JGC Laredo has almost 223k miles- and this dealer keeps it running like a champ! I will be buying a 2011 Jeep and Fair Oaks Jeep Chantilly will be my first stop! This is why I LOVE this dealer! More

On Tuesday, with(Barbara Fisk), I had the car diagnosed for $110. I was told 2 hours labor at $110/hr and diagnostic fee would be waived, if they did the work. I was looking for specific plug and asked if for $110. I was told 2 hours labor at $110/hr and diagnostic fee would be waived, if they did the work. I was looking for specific plug and asked if I would only be charged labor if I brought in my own parts. She answered YES. So I got the parts and put half of them on myself. On leaving I paid the diagnostic fee. On Thursday I asked Barbara if she would still wave the diagnostic fee and she said YES. Then I explained that I had replaced half the plugs and wires myself so could she just charge me an hour for the other 3. (6 cylinder) She said YES. I said great and they did the work. When I get the bill it is for $110.00. She couldn't understand that I had paid the diagnostic fee from the previous day and that should be credited and applied to the 1 hour labor charges. When we spoke with manager (Chris Morrison), he said 1 cylinder or 6, the price is the same. I explained to him that is not what she just promised me before the work was done. First he tried to tell me what she said when he wasn't even there. I explained again that she specifically told half the labor since i did half the plugs and wires myself. He didn't care one bit. On leaving I (unhappily) paid for another $110.00 Update: Contacted by "General Manager". She refunded my money and was very nice about it. More

I will not go back to this place again. PERIOD. In my opinion, the service advisors and managers, including the general manager of this location were not helpful and treated me unfairly for charging me f opinion, the service advisors and managers, including the general manager of this location were not helpful and treated me unfairly for charging me for time spent on trying to fix a problem they could not even diagnose. I believe this is unfair and not customer friendly type of service. Lastly, the General Manager was very unprofessional and acted inappropriately towards the situation and myself. I guess the reviews on this place are correct after all. You be the judge. I wish I would have read the reviews before taking my Dodge here. More

We were on vacation from Toronto to Washington when our Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oak Dodge Dakota had a right front wheel bearing let go. Of course this happened on a Sunday! After limping the truck to a nearby hotel we found Fair Oaks Chrysler in the yellow pages and were happy to learn that they opened early at 6am Monday. We were there at opening and were greeted by Ricky- an amazing service advisor. Within minutes the truck was being repaired by Ron, who not only fixed the wheel bearing but another minor steering problem that we had been struggling with for months. Thankfully the parts we needed were in stock and 2 hours after arrival we were back on the road. We are thrilled with the service and attention that we received at Fair Oaks and would not hesitate to recommend them! More

Ricky is a wonderful and friendly service advisor. He's very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what ser very honest and fair with me when I bring my car in for service. He always lets me know what is needed specifically at that time as well as what services can wait but will be needed in the near future to keep my car running its best! I highly recommend visiting Ricky! More

Ricky (our usual Service Advisor) was able to accomodate our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. W our service requests, despite a tight work schedule. When Ricky had stepped out - Brian Rives was very accomodating with several requests I made. When additional work needed to be performed on our Dodge - Ricky communicated very well the exact reasoning for the recommended service. Today I have upped my scores to all "Greats" on the Service Department for this dealership, as the dealership appears to have currently addressed some of the smaller issues I had referenced in my prior "DealerRater" review. Again, Fair Oaks Chantilly Chrysler Jeep Dodge Service Department remains the best dealership service department experience we have had in Northern Virginia in some time (which is especially important as we have 2 Chrysler products.) More

I want to recognize the excellent service that I received from Ms. Barbara Fisk during my last service visit on September 3, 2010. My Jeep had to be towed into your service facility as a result of an electri from Ms. Barbara Fisk during my last service visit on September 3, 2010. My Jeep had to be towed into your service facility as a result of an electrical problem. Ms. Fisk took care of everything over the phone and kept me informed at all times. She was even able to accommodate a last-minute request to repair a malfunctioning door latch. I greatly appreciate her help. I also want to recognize the assistance provided by the cashier when I picked up the car the next morning More

David, the Service Manager evaluated my car and determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional ma determined there was a major probem with a very expensive component. He provided the recommendation and analysis in a proficient and professional mannner. Although the part was expensive, pricing and service was reasonable and the car was fixed as if it were brand new again. I trust the Fairoaks people very much. They focus on the problem and resolve it in a cost efficient manner. Much thanks to David and his service team. Alexander Warsaw More

Received excellence in service and pricing on a 1991 Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were a brand new car. Much thanks to David and the entire service team. David provided professional diagnostic and precise service requirements. I appreciate the manner in which they provided the estimate, time and follow-on repair, just as was originally suggested. Great Job. Alan D. Warsaw More