Fair Oaks Chantilly Chrysler Jeep Dodge RAM - Service Center

This review is about our experiences with the Parts and Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been t Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been to almost every Jeep dealer in Northern Virginia (and several out of state), I must say that FOCJD Parts and Service Departments were great finds for my husband and I. We have been searching for some time for a good mechanic, due to a geographic area filled with mechanics that either lack skill and attention to detail and/or are not given the appropriate resources to properly fix our Jeep (e.g., high customer volume leading to shortcuts and low quality of materials and work.) For ~ 5 months our Jeep had a mechanical issue that another dealer took months and $100s to diagnose and as of early this summer (2010) had still not diagnosed properly. This summer we tried FOCJD for some parts and found their Parts Manager (Doug Morgan) to be extremely knowledgeable, friendly, and helpful. We therefore made an appointment for service hopeful that our lengthy and now costly Jeep issue would be solved. We were so pleased with the work the mechanic did on both personally describing the fix for the issue and finally fixing the issue, that we have brought our Jeep back to FOCJD ever since. Our Service Advisor Ricky Mussenden and the Service Manager Chris Morrison are both very helpful and seem to genuinely care about their customers' service experience and satisfaction. Thank you for taking the time to read my review based on our experiences, please note I rated this dealer a "good" overall as there is still room for improvement in certain areas -- but this has been the best Jeep parts and service experience we have had in the Northern Virginia area in some time. More

The service team is great. I'm driving back home to Las Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive cross country without a new tire. He discounted it to the max. That personal interest in my well being means a lot. I've told many people the story...you can't teach that. I'm sorry to be leaving the area because I had a great relationship with Fair Oaks, not only with Ricky but with Joe Khatib (who I consider a friend). If I ever find my way back east again, these are my guys. I wish them well and much success. More

Always able to fit me in and I have not ever had to come back a second time for anything. Very friendly, very helpful and I can even watch what is being done. The parts shop is very helpful and are able t back a second time for anything. Very friendly, very helpful and I can even watch what is being done. The parts shop is very helpful and are able to get what I need very quickly. Everyone at the dealership bends over backwards to be accommodating, It is nice to go to a dealer and be treated with respect and also feel as if you are also appreciated. More