Fair Oaks Ford - Service Center

The best part about owning a Ford I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to Fair Oaks Ford Lincoln twice, and each time the experience has been like a breath of fresh air. The facility (e.g. the waiting rooms, complementary beverages and snacks, etc.) is wonderful, the staff is courteous and solicitous, each service was timely, and I was never overcharged or cross-sold something I didn't need. Honestly, I can't say enough about what a positive experience it's been dealing with everyone at Fair Oaks Ford Lincoln. More

Great customer service Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and staff is very friendly! More

Excellent service department I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" an I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" and was not purchased from them the Fair Oaks team has treated it like a brand-new new car and has treated me as a valued customer. I have never had a problem with any service they have performed and I am happy to give them my highest recommendation. More

Service and Customer Relationship The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service w The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service when taking care of my vehicle. Even though it is not the most modern model for vehicle he contines to treat it as though it was his own. Superb customer service More

Always service with good explanation of services The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. More

Oil change and Air Bag Recall The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poor The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poorly done. My car looked the same as it went in. More

super service with joe mayer Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I was having--everyone in the sercice dept was very professional--will look forward to future servicing of my new car!! More

Service I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. More

F150 service Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. More

Excellent, Professional Service The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that I had. I definitely recommend their service department. More