Several outstanding employees at Fairfax Volvo helped resolve a difficult situation I was having with my vehicle. I had a 2015 Volvo that was purchased at Don Beyer Volvo in Winchester, VA. Over the past couple of years and particularly the past couple of months, the vehicle had multiple issues. As soon as one issue was fixed another arose.
Rachel Voelker was absolutely wonderful in trying to get the matter resolved and always kept me informed about what was going on with my vehicle. She was always positive and ensured me that they would get it right. Due to having to be towed a couple of times “after hours,” other service department members, such as Melvin, took my calls and made sure a tow truck got to me as soon as possible.
With the repeated issues, the service manager, Will Winston became involved and worked with Volvo directly to inform them of the situation and advocate on my behalf. He promised me on our first phone call that Fairfax Volvo would “make it right” and they followed through on that promise.
Due to the unexpected repairs needed on my car, I had to replace it in order to have a safe and reliable vehicle. When I purchased my original Volvo, I thought I would keep it “forever” and financed it longer than I normally do. As a result, I was horribly upside down in the vehicle. Will worked with Jonathan (new car sales manager) to come up with a fair and honest deal on a new Volvo in an effort to correct the situation of the lemon Don Beyer sold me. I want to personally thank Jonathan, Will, Wayne Smith and Glester Johnson for going above and beyond to help me get out from under that vehicle and get me into a new Volvo.
I have the utmost faith that this Volvo will be my car for many, many years to come. Thanks to your staff for answering all of my questions honestly and making that five-hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Fairfax Volvo.