Fairfax Volvo Cars

I just leased a new XC90 from Volvo of Fairfax and could not be more happy with the car or the experience. Patrick Hayden the salesman was well-versed on the Volvo product line and knew the vehicles, options, and technology cold. Timothy Wanamaker the sales manager also provided great support on the deal. This dealership is passionate about the brand, not pushy, and has great inventory. It's always been my experience that dealerships a little farther away from major metropolitan areas provide the best value and customer service because they cannot sell cars from geography and location alone, and Volvo of Fairfax is no different. If you're in the market for a new Volvo, stop at Volvo of Fairfax first.

Several outstanding employees at Fairfax Volvo helped resolve a difficult situation I was having with my vehicle. I had a 2015 Volvo that was purchased at Don Beyer Volvo in Winchester, VA. Over the past couple of years and particularly the past couple of months, the vehicle had multiple issues. As soon as one issue was fixed another arose. Rachel Voelker was absolutely wonderful in trying to get the matter resolved and always kept me informed about what was going on with my vehicle. She was always positive and ensured me that they would get it right. Due to having to be towed a couple of times “after hours,” other service department members, such as Melvin, took my calls and made sure a tow truck got to me as soon as possible. With the repeated issues, the service manager, Will Winston became involved and worked with Volvo directly to inform them of the situation and advocate on my behalf. He promised me on our first phone call that Fairfax Volvo would “make it right” and they followed through on that promise. Due to the unexpected repairs needed on my car, I had to replace it in order to have a safe and reliable vehicle. When I purchased my original Volvo, I thought I would keep it “forever” and financed it longer than I normally do. As a result, I was horribly upside down in the vehicle. Will worked with Jonathan (new car sales manager) to come up with a fair and honest deal on a new Volvo in an effort to correct the situation of the lemon Don Beyer sold me. I want to personally thank Jonathan, Will, Wayne Smith and Glester Johnson for going above and beyond to help me get out from under that vehicle and get me into a new Volvo. I have the utmost faith that this Volvo will be my car for many, many years to come. Thanks to your staff for answering all of my questions honestly and making that five-hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Fairfax Volvo.

We had a great experience getting our new 2018 Volvo S90 T6. Sales Representative, Wayne Smith was very professional, while still presenting a down to earth and very friendly personality. The overall process was truly a pleasant experience. We were made to feel comfortable and felt none of the over pressuring that sometimes comes with car purchase experiences. We got the car that we wanted, even though they did not have it in their immediate inventory. The staff found the vehicle elsewhere and had it delivered in short time to their dealership for us. We love our new Volvo S90. The entire staff was friendly, honest and respectful. The paperwork process efficient and we did not experience the push for after sale add add-ins. We can't say enough good things about working with Wayne Smith and the rest of the Fairfax Volvo staff. We highly recommend you take a look at them for your next car purchase. We'll definitely be back when the time comes for another vehicle.