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Fairfax Volvo Cars

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Fairfax Volvo Cars

Name: Fairfax Volvo Cars
Address: 11020 Fairfax Blvd, Fairfax, VA, 22030, US
Telephone: (703) 591-1820
Rating: 4.1

4.1

166 Lifetime Reviews

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11020 Fairfax Blvd, Fairfax, Virginia 22030 Directions

Sales: (703) 591-1820

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Fairfax Volvo Cars

Fairfax, VA

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Overview

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Vehicles

4.1

166 Lifetime Reviews • Review Dealership

If you think all Volvo dealers are the same then think about this: Why have buyers of Rosenthal Fairfax Volvo driven so far out of their way, especially when there are other Volvo nearby. Just how far? Try Falls Church, Alexandria, Springfield, Woodbridge, Manassas, Fredericksburg, Tyson's Corner, Sterling, Centreville, Chantilly and throughout Maryland and DC. What do these people know that maybe you don't - yet? They've done their research, compared us to them, and discovered Rosenthal Fairfax Volvo had the better selection, better prices, and better customer service.

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11020 Fairfax Blvd

Fairfax, VA

22030

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Good

75% Recommended

4.1

166 Lifetime Reviews

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Customer Service

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Latest Reviews

April 02, 2021

"Issues:1. Did not respond to status update requests by..."

- ak25455

Issues: 1. Did not respond to status update requests by text or phone 2. Did not run costs by me for a wheel alignment job and went ahead and carried it out 3. Did not provide me with a wheel alignment report 4. Did not carry out State Inspection task as requested 5. Took about 40 minutes to check me in for a routine service request

Employees Worked With

Cierra, Julio

March 27, 2021

"Worst car buying experience... bar none. We knew which..."

- teacher

Worst car buying experience... bar none. We knew which car we wanted, 2020 V-60, and we didn't need financing, and we did not want to be there for a long time. We told them this when we arrived. We were there for 5 hours. I had used their online service to get a ballpark on our trade, saying the car was in "fair" condition. (knowing full well they would undercut that number). They went WAY lowball on the trade-in offer saying the car has an oil leak (sorry but I park the car in a garage and there is no oil on the floor.) Then there were the usual dealer tricks like dropping a piece of paper in front of us with "sign this saying that you will buy the car if it is a good deal". There was only one finance person for both the Volvo and VW dealership so we ended up sitting and waiting for about 2 hours. Then the topper was coming out and seeing that whoever had "detailed" the car must have never used a buffing wheel before. There was compound everywhere. MASSIVE swirl marks and they hit the back tail light pretty hard with the wheel. It looked like they splashed tire black on the car from 5 feet away. There was still plastic sheeting under the mats and the interior had not been well cleaned (the inside was pretty clean when we test drove it) We were told "We will make this right" and by this time it was after 8 we just wanted to go home. Next day... NO call from Toni Jackson or Tim Wanamaker. One good thing was the salesman knew about the features of the car, hence the one star.

Employees Worked With

Tim Wanamaker, Toni Jackson, Wayne Smith

January 31, 2021

"I was shopping for a new XC60 and was going back and..."

- Gina M

I was shopping for a new XC60 and was going back and forth with Don Beyer Volvo in Dulles/Sterling because of close proximity to my house. However, after 2 weeks of DB Volvo not calling me back and just a terrible experience, I decided to reach out to Wayne Smit at Fairfax Volvo. I knew right away that it was a good decision due to their exceptional customer service and working with Wayne was the best experience! If you're shopping for a Volvo, go to Fairfax Volvo and see Wayne Smith. He is the best! Gina M.

Employees Worked With

Wayne Smith

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