Fairfield VW Ford of Montoursville - Service Center

Choosing a new vehicle has been a pleasant experience every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose addit every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose additional options by first exploring our driving habits to avoid unnecessary expenditures. The service department is equally thorough and helpful. We are two very happy customers! More

Great Service! I called for an inspection and was pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you v pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you very much. More

The entire experience from start to finish was so bad that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They had since sold the dealership and gave me the run around multiple times before agreeing to see me. Then, they temporarily fixed one of the problems instead of having the part, which I had told them about and said they couldn’t fix the other problem right then because they needed to contact the other dealership. They said they call me once they were able to set up a time. Over the next THREE MO THS, albeit during the start of the pandemic, I called numerous times, asking to speak to Andy who had helped me each time. And each time they acted as if they didn’t know what I. Was talking about and that they would get in touch with the other dealership and get right back to me. And each time, I’d wait another 2-3 weeks and hear nothing. Finally I had to call and tell them that I needed the actual part ordered and a date set but the end of the month and they begrudgingly agreed. To top it off, I decided to sell that car a few weeks later and wanted to get the refund for the remaining portion of the extended warranty I had purchased. It took nine voicemails, only once did they leave a voicemail for me before I kept calling at different times of day to get help as Tabitha always seemed to be busy. They say the check will come within 8 weeks... AVOID AT ALL COSTS. Particularly Andy in service and Tabitha in finance. More

Every Employee In The Service area was Very Professional The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! More

I went to Fairfield in Montoursville to have my Cadillac inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their s inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their service. More

Stopped by to make appointment for 1 month check ,they asked if i had time they could do right now with about 20 minute wait. Thank you . asked if i had time they could do right now with about 20 minute wait. Thank you . More

As always we received excellent service from Fairfield. Their service department is the absolute best. Would not go anywhere else! I highly recommend Fairfield for both sales and service. Their service department is the absolute best. Would not go anywhere else! I highly recommend Fairfield for both sales and service. More

I have dealt with your company since the late 50's when it was Bill Fry Ford. Have been most pleased ever since. Please repair your broken telephone system; otherwise keep up the good work. it was Bill Fry Ford. Have been most pleased ever since. Please repair your broken telephone system; otherwise keep up the good work. More

Service manager I worked with was friendly, knowable, accommidating, the waiting area was comfortable, well lighted and easy to fall asleep in. Would recommend this service center. accommidating, the waiting area was comfortable, well lighted and easy to fall asleep in. Would recommend this service center. More

Spot on Serviced on time, nice waiting area with coffee and snacks available. Reasonable wait time, while able to see service area. Fair price, washed, and r Serviced on time, nice waiting area with coffee and snacks available. Reasonable wait time, while able to see service area. Fair price, washed, and ready out front. More