Fairfield VW Ford of Montoursville - Service Center

Good Timely Service I was only in for an oil change/tire rotation and I did have them look at the spare tire lock, which doesn't work. The service took about an hour. I w I was only in for an oil change/tire rotation and I did have them look at the spare tire lock, which doesn't work. The service took about an hour. I was very concerned however, that no staff and no customers were wearing masks and there was no social distancing. The waiting room was full. I found a small table in the corner of the showroom to wait at. I was the only one of probably 15 staff and 10-12 customers that was wearing a mask. When I asked about masking an employee told me they were out of masks. I drove from there to Sam's Club about 4 miles away and they had cases of masks for sale so I don't understand why or how a dealership like Fairfield could be "out of masks". My spouse has a heart condition and I have family with depressed immune systems and felt very uncomfortable with the whole out of masks situation. Until this mess is over I guess I'll need to find another place to get routine service. It's a shame because I have been a customer for over 10 years, have almost all of my service work done there, and have purchased at least 6 cars from Fairfield More

Service Department The service department is excellent from the Service Manager to the Service Writers to the Technicians. The scheduled work is done on time and done wi The service department is excellent from the Service Manager to the Service Writers to the Technicians. The scheduled work is done on time and done with care. Your concerns are listened to and addressed by all those involved. More

poor customer rrelations Asked service to call me and let me know how much and what was wrong with my 2010 vw. After a week, no call .I had to stop by in person and ask them.p Asked service to call me and let me know how much and what was wrong with my 2010 vw. After a week, no call .I had to stop by in person and ask them.picked up the car and took it somewhere else. very poor customer relations, never take it there again More

Service met my specifications. All staff in sales and service is quite knowledgeable, helpful and friendly. I have had no problems with service. I would recommend dealership to al All staff in sales and service is quite knowledgeable, helpful and friendly. I have had no problems with service. I would recommend dealership to all. More

always good service! very friendly and helpful in every way! I feel confident with this dealership and the people that work there.I hope when we're ready to buy another c very friendly and helpful in every way! I feel confident with this dealership and the people that work there.I hope when we're ready to buy another car we will come back to the dealership for a great deal! More

Steering stabilizer Service was prompt, on schedule with very little wait time. Very clean and neat service area. Arranging appointment was easy with very reasonable wa Service was prompt, on schedule with very little wait time. Very clean and neat service area. Arranging appointment was easy with very reasonable wait time More

As always Due to a breakdown and tow to Fairfield I knew that the service would be done quickly and without later service problems...thanks to Donnie Dreese and Due to a breakdown and tow to Fairfield I knew that the service would be done quickly and without later service problems...thanks to Donnie Dreese and all mechanics. More

Great service, very timely, are you kidding that you want twenty five words minimum? Bet you don’t get a lot of people taking your survey!!! twenty five words minimum? Bet you don’t get a lot of people taking your survey!!! More

Great Experience Staff was extremely helpful and pleasant. I'm very appreciative, as it was an odd situation and it was handled very well. Work was done quickly and lo Staff was extremely helpful and pleasant. I'm very appreciative, as it was an odd situation and it was handled very well. Work was done quickly and looks great. More

Service was good,however parts were seriously over priced and not happy about that as most other service has been decently priced. Some work will be self performed in the future. and not happy about that as most other service has been decently priced. Some work will be self performed in the future. More