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Fairfield VW Ford of Montoursville - Service Center

Montoursville, PA

4.6
592 Reviews

592 Reviews of Fairfield VW Ford of Montoursville - Service Center

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January 23, 2019

Battery Issue & Updates Had problems starting car, was able to get my car in that AM and diagnose the problem. Took a few days to order and set me up with a rental. More

by JMM51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Powell
January 23, 2019

VW engine light take care of Taken care of promptly and courteously under warranty. Service was done quickly and completely coffee was good, WiFi was used and new waiting area ve More

by TIMLONGIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Kennedy, Bill McGill
Mar 18, 2019 -

Fairfield VW Ford of Montoursville responded

Glad service department took great care of you during your recent visit.

November 30, 2018

The service manage rwas not helpful at all with my issue The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont remember the service managers name
Nov 30, 2018 -

Fairfield VW Ford of Montoursville responded

I would like to start off by sincerely apologizing for your negative experience with our company. We strive to keep up with the every increasing demand of our services from both new and repeat customers, if we failed in your case please accept our sincere apology. It is reviews such as your's that provides our company the ability to learn from our mistakes, in hopes of creating a better customer experience in the future thank you, and we hope you will grant us the opportunity to improve your imagine of us.

July 10, 2018

Satisfied The service was good, I had some concerns for the interest rate i received feel that I was given 1st options for the source to have my loan with. I q More

by LMDINCHER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Breneisen
July 09, 2018

Amazing service This dealership is wonderful. Fast service and amazing staff that go the extra mile for customers. I Would highly recommend and will keep coming back! More

by rprosseda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Bond
July 06, 2018

Good service, but a long wait. Got the 5000 mile service on my new Ford Edge. Great job with the oil change and service, but the wait time of almost two hours was a bit longer that More

by TOBY.STEWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2018

The service department here is sub par. I would not recommend this service department to anyone. I took my vehicle in to have the adaptive cruise control serviced under warranty and was told More

by jacques2826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
other
Jul 06, 2018 -

Fairfield VW Ford of Montoursville responded

We are absolutely sorry for the inconvenience that we caused with this situation. We value every single one of our customers, we will make sure this type of issue is addressed and fixed

July 03, 2018

Customers first The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! More

by JUSTNJON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric in service dept..
June 29, 2018

Great Customer Service We called because we had an issue with a used car we didn't buy at this dealer and they still scheduled us in quickly. The customer service was great More

by MICKNLISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy, in the service dept.
June 27, 2018

dependable-great service excellent customer service -----efficient BMW is wonderful-estimate accurate Friendly and prompt service thanks so much for picking up the More

by KMCKEE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.