Fairfield Volkswagen - Service Center

I only use Fairfield VW for all my service. When you need service it is always at the spur of the moment. When I come in they always are eger to help to fix what is wrong. I know when I come to When you need service it is always at the spur of the moment. When I come in they always are eger to help to fix what is wrong. I know when I come to Fairfield Volkswagen they will take care me and my car. More

Excellent service department. My 2007 VW Jetta had issues with the security system. It took several weeks to find, but seems to be working. I was provided a new loaner car for the My 2007 VW Jetta had issues with the security system. It took several weeks to find, but seems to be working. I was provided a new loaner car for the length of the repair. I would recommend this dealership above any other. More

Service Center Customer service is very attentive to my needs and informative on what the service and cost will be. Fast service and I love that my car is washed whe Customer service is very attentive to my needs and informative on what the service and cost will be. Fast service and I love that my car is washed when service is complete. More

The best customer service experience I've had in months Car was completely checked out though I just went in for tire rotation. The rep was friendly, found a coupon to apply to cut my already reasonable cos Car was completely checked out though I just went in for tire rotation. The rep was friendly, found a coupon to apply to cut my already reasonable cost, and car washed as well! More

Service is excellent! Very professional staff and great communication on all the work I brought the car in for, as well as complete inspection to be sure all mechanical ite Very professional staff and great communication on all the work I brought the car in for, as well as complete inspection to be sure all mechanical items were good to go! More

lazy, laid back, don’t pay attention I had an appointment for an oil change. I got the car at the dealership in Dayton. The people there were absolutely great. They put YOU first. When I I had an appointment for an oil change. I got the car at the dealership in Dayton. The people there were absolutely great. They put YOU first. When I went for my oil change the Dayton people told me I needed a checklist of things done with it so I called Fairfield because they were closer and told them all that had to be done etc and had a set time for my appt. well I got there and it’s like this phone call never happened? I was confused and had to restate everything i was told had to be checked at the 10,000 mile mark. Anyway, a while later my car horn started honking when I was out of town and I received a call from a neighbor. Clearly I couldn’t do anything about it so we had a relative go up to our house and get my key and try to stop it, check for anything that was left on, reopen and shut doors/trunk, and start it and it kept honking until we disconnected the battery. It was then towed into this shop and for days they “said” they ran tests. Who knows because when my grandma finally went up to the shop to get it because they said it’d be good to go they told her they’d lend a rental because something just popped up saying there is something wrong with the car. Well they should have told that to me or my dad (he was communicating with them too) before sending my grandma up there. That makes me think they waited around until they HAD to do something. I get that car shops are busy but I was gone for a week and nothing got done. A WEEK! when I came home I had to drive something to get to work so now I’m driving my car that apparently has something wrong with it. I don’t want to go back to Fairfield VW. hopefully I can make it back up to Dayton where they put their customers first and try their hardest to get you in and out of there as soon as possible because they understand that people have lives and jobs to be at every day. More

Regular Maintenance Service for Passat TDI Quality of work has always been great. Stephanie Pippin is AWESOME to work with! If i purchase another Volkswagen, it will be because of her. Quality of work has always been great. Stephanie Pippin is AWESOME to work with! If i purchase another Volkswagen, it will be because of her. More

Made My Fiesta Look New Again Fairfield Volkswagen's body shop repaired a dent and repainted the area. The car looks new again and I was treated as a valued customer.. Fairfield Volkswagen's body shop repaired a dent and repainted the area. The car looks new again and I was treated as a valued customer.. More

Staff was awesome I had a very unexpected repair needed and it was the day before I had to leave for vacation. They did provide a loaner but I couldn’t take it out of s I had a very unexpected repair needed and it was the day before I had to leave for vacation. They did provide a loaner but I couldn’t take it out of state... cancelled my vacation and did things around the area. While that sucked, Stephanie was very nice about the whole experience. Cory and Fong were also very nice! I don’t typically go to dealerships for simple services but from now on I will because they were friendly, thorough and kept me informed. More

Great They were professional and quick. Came in for oil change, I was running late but they still took me and was pleasant. Also took the time to wash the c They were professional and quick. Came in for oil change, I was running late but they still took me and was pleasant. Also took the time to wash the car. More