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Fairfield Volkswagen - Service Center

4.7

616 Lifetime Service Reviews

6065 Dixie Highway, Fairfield, Ohio 45014

616 Reviews of Fairfield Volkswagen - Service Center

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January 18, 2019

"Friendly service"

- FITZ516

Brought in my car for the 30 day check. Friendly staff and quick service. I didn’t have an appointment and they were able to take care of everything in under 30 minutes.

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Recommend Dealer
Yes
Employees Worked With
Nick Moore
January 16, 2019

"Great Experience"

- TAMILH925

Everyone was very courteous and helpful. My service was completed in a timely manner. The waiting area was clean and comfortable. The cost did not exceed the price I was quoted. I recommend this shop if you are looking for a good experience when car repairs are needed.

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Recommend Dealer
Yes
Employees Worked With
Robert, Nick
January 16, 2019

"Scheduled maintenance "

- bonnie

Fairfield VW continues to impress. Everyone I encountered was friendly and professional without being syrupy sweet. The estimated wait time was accurate and the pricing is fair. I have been going to Fairfield VW for four years for service and repair and I have always been happy with the results.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 14, 2019

"Great service"

- WCPITTS11

Thank you Fong. As always you are great. So glad I got my tire fixed before the snow hit. And thank you Stephanie for taking the time to look up my tire warranty information. You saved me a lot of money.

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Recommend Dealer
Yes
Employees Worked With
Fong Jiang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephanie Pippin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 07, 2019

"Great service, on time and fixed exactly what we asked them."

- KENTBROMAGEN

We had great service, and they fixed exactly what we asked them too. We will definitely return in the future. I think they were great.

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Recommend Dealer
Yes
Employees Worked With
Josh Neeley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Blaine
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 07, 2019

"Computer Update"

- Brian S.

I believe I worked with Nick (didn't see his name on the list below) on this last visit but I've typically had the pleasure of working with Fong. Both gentlemen were and have been very helpful and respectful each time I've come in. They come across as transparent and flexible when discussing service for my vehicle. The solid performance of the entire service department is one of the reasons I have been a repeat customer at Fairfield VW.

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Recommend Dealer
Yes
Employees Worked With
Fong Jiang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Good service team"

- JDUB75.JD

I've been servicing my Jetta with these guys for the last four years. They do a great job! I am glad to recommend there team.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 03, 2019

"Oil change Stephanie did a very good job keeping me informed"

- DREUMANN

Because this is how I felt.Stephanie was very polite and friendly.She knew what she was doing and did it well. Thank you for your service.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 01, 2019

"All work not completed!!"

- CRCMJ23NC

Took car in to have fuel pump replaced and 2 dents repaired(all under extended warranty). Fuel pump was repaired but the person who wrote the ticket up”forgot” to include the dent repair. Now i have to take the car back at a later date to have completed. Guess my times not important to this place. They sell you on the extended coverage but good luck cashing in a claim on it.

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Recommend Dealer
No
Employees Worked With
December 31, 2018

"Oil Change"

- PKRIER

Stephanie provided great service. Came in for an oil change and they got me in and out quickly. Car wasn't washed when finished ,but she got it taken care of in a few minutes.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Stephanie Pippin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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