Fairfield Volkswagen - Service Center

Quick and easy The dealership was fast and easy to work with. I dropped my car off on a Saturday to be worked on the following Monday. They provided a courtesy vehic The dealership was fast and easy to work with. I dropped my car off on a Saturday to be worked on the following Monday. They provided a courtesy vehicle and made the entire process easy. More

Excellent My experience at the Volkswagen dealership was exceptional. This is my second vehicle I have bought there and I’m very satisfied.The staff there is ve My experience at the Volkswagen dealership was exceptional. This is my second vehicle I have bought there and I’m very satisfied.The staff there is very friendly and the service area is very nice. Cory knight makes your experience very comfortable. More

Good experience Happy with all services provided, all questions were answered and they were very informative, extra effort on the part of service team was greatly app Happy with all services provided, all questions were answered and they were very informative, extra effort on the part of service team was greatly appreciated. More

Excellent I have been going to Fairfield VW for the past three years. Every visit has been consistently exceptional in respect to personnel interaction and ser I have been going to Fairfield VW for the past three years. Every visit has been consistently exceptional in respect to personnel interaction and services provided. Personnel are courteous, helpful and informative. All work was completed on a timely basis and no follow up issues have occurred. More

Fri - April 6 Chad is always helpful and professional. I do not care for the central res service. I would rather talk w/ someone at the location to gauge esti Chad is always helpful and professional. I do not care for the central res service. I would rather talk w/ someone at the location to gauge estimated costs, time of service, shuttle available to Jungle Jim's, etc. The only thing the central res can do is book the appointment and the first time I did this, Fairfield VW didn't even know I was coming. On another occassion, I had an engine light coming on - it was a Saturday. The central res service continued to transfer me to VW Fairfield Service which was not picking up their phone. As such, I drove all the way to Fairfield VW to speak face to face w/ a Service rep. It turns out that the issue was not severe and the answer could've been handled via phone had I been able to speak w/ a Fairfield VW rep. Upon arrival, I was told they don't answer if busy. When I arrived a rep (not Chad) and mechanic were in the office. There were no other customers around nor a waiting queue of vehicles in the holding bay. It did not appear to be busy. Making customers continue to call and be 'transferred' to Service only to be continuously re-drected to the central res system is not good customer service. Extremely frustrating. More

Great service department I had my 07 Jetta repaired this week. Cory Knight made sure everything went smoothly. I will return as needed. Great people to deal with. I had my 07 Jetta repaired this week. Cory Knight made sure everything went smoothly. I will return as needed. Great people to deal with. More

Great Experience! This is a very classy Dealership with high quality employees. My Service Consultant, Cory Knight, does a great job of explaining the work needed at th This is a very classy Dealership with high quality employees. My Service Consultant, Cory Knight, does a great job of explaining the work needed at the time and what is needed for your car in the future. Cory is honest, hard working and a pleasure to deal with. By far, the best VW Dealership in the area. More

Service call All good. The young lady who wrote me up and the service people were excellent. I don't lik e being assigned a number of words when I am taking my tim All good. The young lady who wrote me up and the service people were excellent. I don't lik e being assigned a number of words when I am taking my time to help you More

Had an issue, but resolved quickly My son and I were going to replace the brakes on my wife's 2012 Tiguan. We could not break the lug nuts loose on the wheels even with a large breaker My son and I were going to replace the brakes on my wife's 2012 Tiguan. We could not break the lug nuts loose on the wheels even with a large breaker bar.We took my torque wrench and kept stepping it up to see how tight they actually were by turning them in the direction for tightening while set at a specific torque. My wrench maxes out at 150 ft/lbs. It immediately clicked even after stepping up to that setting. So, the lugs were significantly tighter than that. Fairfield VW was the last to touch the lugs as they rotated the tires during the last routine service. So we called them to complain and they asked us to come over immediately. We did. The young service technician (very pleasant, attentive and cooperative, BTW) took our suggestion and retrieved a 250 ft/lb torque wrench to see how tight they were. It was an electronic Snap-On type and as he put all he had into it, it registered 181 ft/lbs and didn't move the lugs. So he took it back to the service bay and on to a lift. He had to use and impact to get them loose. The wheels were not damaged, thankfully. He allowed us to insect as well. He then put the wheels back on and hand torqued them to the recommended 120 newton/meters or about 88 ft/lbs. Again, he was great and the service desk lady as well. The service tech mentioned some of his peers said lugs tighten more as you drive. This is is simply not true and one thing I do resent. This seemed to be an effort to cover their tracks. Moral of the story: do not use impact wrenches to tighten wheels or any other critical component. Especially those that can cause harm or fatal injury. If those wheels had cracked, it could have been really bad for all concerned. Aside from that, if we had a flat out somewhere, we would not have been able to change it to the spare. Take a few more minutes to hand torque the parts. More

Excellent Service Visit My service visit was excellent as usual.. The service team is knowledgeable, courteous and professional. Everything was handled right on schedule an My service visit was excellent as usual.. The service team is knowledgeable, courteous and professional. Everything was handled right on schedule and all completed service was explained to me in detail. Thanks. More