Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
703 Reviews of Fairfield Volkswagen - Service Center
Sort by
March 30, 2018
Good! They were able to schedule me right away and provided fast, friendly, and efficient service. Just wish they provided a car wash like other dealership They were able to schedule me right away and provided fast, friendly, and efficient service. Just wish they provided a car wash like other dealerships do. More
by Platinum Classic Beetle
Verified CustomerEmployees Worked With
Cory Knight
March 30, 2018
Always a pleasure Always a friendly and helpful staff. They always take time to help you in the best way possible. I always go to the Fairfield location because of the Always a friendly and helpful staff. They always take time to help you in the best way possible. I always go to the Fairfield location because of the helpful staff. More
by AWILLIAMS45013
Employees Worked With
Chad Bernges
March 30, 2018
Very pleasant service visit. Took my 2017 Golf SportWagen in for some warranty work. Everyone there was on top of my needs, work was done quickly and efficiently. Great team. Took my 2017 Golf SportWagen in for some warranty work. Everyone there was on top of my needs, work was done quickly and efficiently. Great team. More
by CC400EX
Employees Worked With
Cory Knight, Ron Whaley
March 28, 2018
Excellant Service .A good experience. The Service writer was very cautious, good follow up, quick turn around. My car was clean and ready in less the 3 hours. Thank .A good experience. The Service writer was very cautious, good follow up, quick turn around. My car was clean and ready in less the 3 hours. Thank you. More
by PHIL.DOWERS
Employees Worked With
Asian Gentleman. Mr. Fieng?
March 27, 2018
Worst experience with service department Took car in Monday with low tire light coming on and off. Thought it was sensor. I told them we needed car back by Friday. They said that will be fine Took car in Monday with low tire light coming on and off. Thought it was sensor. I told them we needed car back by Friday. They said that will be fine. Then Tues they called to get a diagnostic charge appoved and that was the only time they called me. I called each day to hear what was going on and just kept getting run around. Finally when I called on Thursday they said it might be win module but that's $650 and don't know if that will fix problem and can't guarantee the car will be ready Friday. I have never had problems with this dealer in the past. They only called when they wanted more money. They never called me to update me on my car. Very poor customer service! Will not go there again! More
by Susan213
Employees Worked With
Chad Bernges
March 27, 2018
Very satisfied with my recent Body Shop experience Very professional and friendly. Brett took care of all coordination with my insurance company and repairs were made in a very timely manner. I got m Very professional and friendly. Brett took care of all coordination with my insurance company and repairs were made in a very timely manner. I got my vehicle back looking in showroom condition!!! More
by Rita Sz
Employees Worked With
Brett Dawson
March 26, 2018
super Every one was very helpful . I use this dearership for my 2007 vw eos its important to have someone who knows about my eos. THANKS AGAIN!!!! Thom Every one was very helpful . I use this dearership for my 2007 vw eos its important to have someone who knows about my eos. THANKS AGAIN!!!! Thomas Hutchison More
by GRKGUY64
Employees Worked With
Cory Knight
March 23, 2018
Brake job I like using this dealership for all work on my VW CC. They are professional, knowledgeable and don't pressure you for a decision. It's comforting to I like using this dealership for all work on my VW CC. They are professional, knowledgeable and don't pressure you for a decision. It's comforting to know they know what they are doing and they do the job well. More
by TECLIMES
Employees Worked With
Chad Bernges
March 20, 2018
Oil leak Didn't have appointment pulled in - told me the problem, cost, time - serviced my car. Wanted to wait for my car- very comfortable wait room Didn't have appointment pulled in - told me the problem, cost, time - serviced my car. Wanted to wait for my car- very comfortable wait room More
by NOCHEDS
Employees Worked With
Cory Knight
March 19, 2018
Chad B. Is the best I can say after the 2nd go around with my warranty company and the were so unprofessional, Mr. Chad kept a positive attitude and was very helpful! Eve I can say after the 2nd go around with my warranty company and the were so unprofessional, Mr. Chad kept a positive attitude and was very helpful! Even though I will not be able to get my car fixed! I still thank Mr. Chad I’m still smiling! Thank you so very much! One day I’ll be able to buy a car right through VW and not some place that messes people over! More
by mychal_s
Employees Worked With
Chad Bernges
