Fairfield Volkswagen - Service Center

Great service Good service. The guy that helped me was really nice. I didn’t have to wait that long. The waiting room is really nice. Thanks Good service. The guy that helped me was really nice. I didn’t have to wait that long. The waiting room is really nice. Thanks More

Reliable I have leased four VWs from Fairfield Volkswagen and have gone to them exclusively for service and repairs. I have confidence in the dealership. This I have leased four VWs from Fairfield Volkswagen and have gone to them exclusively for service and repairs. I have confidence in the dealership. This recent lease (a 2017 Tiguan Wolfsburg Edition) no longer included VW Care, which covered all oil changes and normal maintenance for the duration of the lease. Chad Bernges suggested I purchase it. I did after he estimated the cost of the servicing for the next two years of he lease. More

Touareg TDI 40,000 Well done. Cory always does a thorough job in explaining the services and any potential costs. The loaner car program works well to test the newest V Well done. Cory always does a thorough job in explaining the services and any potential costs. The loaner car program works well to test the newest VW’s. More

Road hazard visit to replace Passat TDI radiator I was generally happy with the service received and the installation expertise of the technician. Chad was helpful in suggesting that I check with my I was generally happy with the service received and the installation expertise of the technician. Chad was helpful in suggesting that I check with my auto insurance company for possibly covering the repair. I did so and was successful, however was disappointed that the dealership would not accept the insurance company coordination of payment and required me to pay the entire bill a pickup. Since I am 1,000 miles from home, I guess that I'll have to go home to get my check. Another minor thing was that the car wasn't even run through the dealership carwash prior to my pickup. It would have been nice and I am used to this add on service in North Dakota dealerships. The next morning I did have to add 1/2 gallon of antifreeze and had my warning light come on. I assume that this was an air bubble and subsequent use was with no issues. 190 degree temp was consistent during my return trip. More

Expensive Terrible repair services that are slow! Volkswagen dealership took over a month and a half to fix a broken window regulator then after Window was fixed I found a large crack in the window pa Volkswagen dealership took over a month and a half to fix a broken window regulator then after Window was fixed I found a large crack in the window panel (which was 100% not there prior to it coming to there they're dealership) they're claiming I will need to pay to fix this even though they admitted they probably broke. This small part fix cost over $600 and 10 hours of my time. Please save yourself time and frustrations and DON'T GO HERE! Mechanic that worked on car was Josh. However, service associate Chad Bergnes did a great job and was the best part of the Volkswagen dealership. More

great service As a guy without a lot of money, I appreciate it that you guys have always been reliable, straight shooters who seem to know what you're doing. Good l As a guy without a lot of money, I appreciate it that you guys have always been reliable, straight shooters who seem to know what you're doing. Good luck! More

Very friendly and helpful employees and excellent service. We are now driving our third VW purchased from your dealership and there are a couple of excellent reasons: Great Cars and excellent service. Plus t We are now driving our third VW purchased from your dealership and there are a couple of excellent reasons: Great Cars and excellent service. Plus the personnel are always very helpful and friendly. Given the excellent product and service there is no reason we would ever go to another dealership. Need I say more?? More

Not good but made right I understand the the original work was done by Nick Masters. I understand Nick is a good tech so the only explanation is that he was having a bad da I understand the the original work was done by Nick Masters. I understand Nick is a good tech so the only explanation is that he was having a bad day with a job that was not going well. The fact that he sent me out the door with a car that was unsafe is of course unacceptable. Things happen but he must understand that he hurts his employers reputation but even worse he demeans his profession. I'm sure this was an embarrassment to him and it won't happen again. After discovering the situation due to a wheel shimmy I returned to have the situation fixed properly. Bill who I have had some personal experience with did the fix. I am very impressed with Bill's professionalism and the job was done right. I pay a premium to have my service done at your facility. The main reason for this besides you providing a courtesy car is Chad Bernges. Chad is knowledgeable, professional, and engaging. My career was spent with P&G, we always stressed total quality in our work.. I see that in Chad and you are fortunate to have employees like him and Bill. More

Great customer service As usual amazing customer service. Great communication. Arrived early for appointment and work was completed before appointment time!!! Everything ex As usual amazing customer service. Great communication. Arrived early for appointment and work was completed before appointment time!!! Everything explained in a way anyone could understand. More

Superior Customer Service and Automotive Mechanics Cory Knight provides superior customer service, with friendliness and great attention to detail. I appreciate his comprehensive knowledge of my VW an Cory Knight provides superior customer service, with friendliness and great attention to detail. I appreciate his comprehensive knowledge of my VW and the time he takes to ensure service is complete. Thank you! More