Fairfield Volkswagen - Service Center

Very friendly and helpful Came in for a recall and found out I had several recalls. I had a question about another service and Cory went out of his way to get an answer. Great Came in for a recall and found out I had several recalls. I had a question about another service and Cory went out of his way to get an answer. Great service! More

Excellet Service and Repair Work I took my 2005 Passat in to have Check Engine/CEL codes diagnosed. The mechanics did a good job diagnosing and repairing the issue. When I experienc I took my 2005 Passat in to have Check Engine/CEL codes diagnosed. The mechanics did a good job diagnosing and repairing the issue. When I experienced another fault the next day, I brought it back and they fixed that problem as well for no charge. Thanks. More

Excellent! I am completely satisfied with the service done this time as always have been at this dealership. Service people are very pleasant to deal with as wel I am completely satisfied with the service done this time as always have been at this dealership. Service people are very pleasant to deal with as well as they are excellent at their job. Thanks! More

Chad is very thorough! The gentlemen at the desk are always pleasant and informative. Chad is very thorough - this is the first time I have dealt with him. If I had a conv The gentlemen at the desk are always pleasant and informative. Chad is very thorough - this is the first time I have dealt with him. If I had a conversation with a VW owner about this service department, I would recommend Chad. This is the fourth time I have dealt with this service department and only one visit was smooth. That was my first oil change! My second visit was to replace two tires that I flattened while hitting a curb pulling into a parking lot. Unfortunately, they did not do, or recommend an alignment, so my fourth visit was to replace a tire that was wearing badly on one side - due to not having an alignment. This last visit would have been unnecessary and much cheaper had that been done when replacing the first two tires. I was told to "keep an eye on it". Well I did and it cost me $230. Chad said the notes in the file say it was recommended. I most certainly was not. I trust folks that know my car better and always follow their recommendation. More

Great service as usual! Found a nail in my left rear, too close to the edge to repair. Learned from Chad that the new tire was totally covered since I bought my tires at FF Found a nail in my left rear, too close to the edge to repair. Learned from Chad that the new tire was totally covered since I bought my tires at FF VW. More

not happy 11:00 app. for safety recall ( 1 hour ) + oil change, they bragged about their car wash. Came back at 3:30, car was still dirty, didn't have time to c 11:00 app. for safety recall ( 1 hour ) + oil change, they bragged about their car wash. Came back at 3:30, car was still dirty, didn't have time to complain. Not happy! More

Great customer service. I have found service at this Fairfield VW to be the best in the tri-state area. Staff is attentive and prompt with service from start to finish. The I have found service at this Fairfield VW to be the best in the tri-state area. Staff is attentive and prompt with service from start to finish. The dealership is comfortably set up if you chose to wait while service is provided. I was very pleased with my interaction with Chad this past visit. More

Service Dept. I was recently in the Fairfield VW location for new tires and an oil change. Mr. Chad Bernges helped me as soon as I walked into the service departmen I was recently in the Fairfield VW location for new tires and an oil change. Mr. Chad Bernges helped me as soon as I walked into the service department. He was very friendly and extremely helpful. Although Chad helped me during my visit, the entire team was friendly to me and my son while waiting during the services. The VW team took great car of my car, and they were able to get it done promptly. I will definitely be back to the Fairfield VW for my next service check and would highly recommend them to anyone looking for vehicle services. More

Best VW dealership around! The staff and management at Fairfield VW are top notch! Service is quick and efficient. Pricing is reasonable and competitive within the industry. I w The staff and management at Fairfield VW are top notch! Service is quick and efficient. Pricing is reasonable and competitive within the industry. I would never take my VW anywhere else. Highly recommend Fairfield VW for all your automotive needs! More

Best in Class Service The staff was extremely helpful. The dark haired lady at the service desk was amazing. I wish I could remember her name. Everyone helped answer any an The staff was extremely helpful. The dark haired lady at the service desk was amazing. I wish I could remember her name. Everyone helped answer any and all questions I had regarding my vehicle. I am glad I chose Fairfield Volkswagen and will definitely be using them again in the future! More