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703 Reviews of Fairfield Volkswagen - Service Center
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July 14, 2017
Service Department - Oil Change Chad Bernges did an excellent job of quickly welcoming me, despite the fact he was already working with another customer, and letting me know he would Chad Bernges did an excellent job of quickly welcoming me, despite the fact he was already working with another customer, and letting me know he would help me in a moment. He then later thoroughly explained the details of other preventative services available beyond the oil change. More
by First Time Customer
Verified CustomerEmployees Worked With
Chad Bernges
July 13, 2017
Routine maintenance on my VW Jetta Since the purchase of my Jetta at Fairfield VW, I've only taken it to their service department for routine service. Their service technicians do a gre Since the purchase of my Jetta at Fairfield VW, I've only taken it to their service department for routine service. Their service technicians do a great job keeping my car problem free. More
by MOEBE20
Employees Worked With
Chad Bernges
July 12, 2017
Very nice experience Whenever I come to the dealership, I always get full attention to my problems and even more - a good advice. Personal thanks to Chad Bernges! Whenever I come to the dealership, I always get full attention to my problems and even more - a good advice. Personal thanks to Chad Bernges! More
by OKSANABANKINA
Employees Worked With
Chad Bernges
July 07, 2017
Fairfield VW -great service experience Great service from start (promptly meeting us at the care) to finish (getting our car serviced quickly and accurately). Would definitely go back if ne Great service from start (promptly meeting us at the care) to finish (getting our car serviced quickly and accurately). Would definitely go back if needed and recommend. More
by emu
Employees Worked With
Cory Knight
July 06, 2017
Still have the same issue with my car Four weeks ago I brought my car in for a recall and asked for the headlights to be checked and adjusted, I could not see at night. I was told they wer Four weeks ago I brought my car in for a recall and asked for the headlights to be checked and adjusted, I could not see at night. I was told they were adjusted and worked fine. I paid $110.00 and left. Over the weekend I was as driving in the country and had the same issue, I could not see but maybe one car length in front of my car. My passenger said 'something is wrong with your headlights '. I returned to the shop yesterday and was treated like I didn't know what I was talking about. I insisted that they check the lights out. Then I was told that the lights don't work at all and both headlight assemblies need to be replaced due to defective wiring. Nothing had changed on my car since the first visit. So, what in the world did they adjust? Funny that my high beams work fine on both sides. I was charged another $123.00 to be told that my lights still don't work after sitting there foe 2 1/2 hours. I'm out $240 and still have the same problem. More
by KARIN.COLE1960
Employees Worked With
Chad Bernges
July 06, 2017
oil change and tire repair Chad was excellent. He arranged for someone to drive me to Jungle Jim's while my vehicle was being worked on since it was going to take almost two (2) Chad was excellent. He arranged for someone to drive me to Jungle Jim's while my vehicle was being worked on since it was going to take almost two (2) hrs and didn't want me to have to sit and wait on it and knew there was a 5/3 Bank there and knew I needed to run there for an errand. More
by SUSAN_FRIEDRICH
Employees Worked With
Chad Bernges
July 05, 2017
Great service and team. Great service provided, I have been going there for a while and they always take care of any issue. The facilities are always clean and are comfortabl Great service provided, I have been going there for a while and they always take care of any issue. The facilities are always clean and are comfortable to relax and wait while service is being provided. More
by MW
Employees Worked With
Chad Bernges
July 03, 2017
The service was very good , and the person was very friendly. It was finished very fast, and the suggestions was good. I will go to the service again. , and the person was very friendly. It was finished very fast, and the suggestions was good. I will go to the service again. More
by XUS2
Employees Worked With
Kelli Marino
June 30, 2017
Outstanding Service Great, speedy service. Everyone there was friendly and helpful. I had an urgent need for service and they were able to accommodate me the next day a Great, speedy service. Everyone there was friendly and helpful. I had an urgent need for service and they were able to accommodate me the next day and had my issue fixed the same day. I couldn't be happier with the service I received. More
by 226tim1
Employees Worked With
Cory Knight
June 30, 2017
Recall services Awesome, friendly service. I dropped my car off for two recall issues and they were finished in a couple hours. They notified me of some maintenance Awesome, friendly service. I dropped my car off for two recall issues and they were finished in a couple hours. They notified me of some maintenance issues, but didn't pressure me to get them fixed that day. I'll definitely go back. More
by JANABEIER711
Employees Worked With
Cory Knight
