Fairfield Volkswagen - Service Center

service Suspension bar was replaced due to it rattling underneath my car. Was taken care of without a charge. Was pleased with the service. Thank You. Suspension bar was replaced due to it rattling underneath my car. Was taken care of without a charge. Was pleased with the service. Thank You. More

average this time but useless excellent I needed my battery replaced. The battery is under the drivers seat. They changed the battery and quoted me the price. The managed to save me money fr I needed my battery replaced. The battery is under the drivers seat. They changed the battery and quoted me the price. The managed to save me money from the original quote which was awesome. The only issue was they did not full reinstall the seat. It wasn't bolted all the way down and the plastic feet were not placed back on. The usually do above and beyond this time a few details we're missed. I will always go back here though I totally trust them with my vehicle. More

Thorough Very good customer service. Chad was very informational and helpful. I would come again and recommend others. Thanks again so much for your services V Very good customer service. Chad was very informational and helpful. I would come again and recommend others. Thanks again so much for your services VW Fairfield! More

Great service, not so great scheduling I always get great service. Scheduling the service is another thing. Really bad phone connection to the lady I scheduled with, I think it may have b I always get great service. Scheduling the service is another thing. Really bad phone connection to the lady I scheduled with, I think it may have been Stacy. The phone was so bad it sounded like it was outsourced to another location. She couldn't find my car under my name even though I bought the car here and have all my service done here. Eventually found my vehicle under my cell phone #. She also put down 140,000 mile check instead of 120,000. Luckilly Josh (I think that was his name) called me to tell me the 120,000 was almost $200 more than the 140,000 mile checkup. Like I said, always good service at a reasonable price. More

Great customer service every time Absolutely love this dealership. The customer service has been wonderful every time. They go above and behind to be helpful and their prices are fai Absolutely love this dealership. The customer service has been wonderful every time. They go above and behind to be helpful and their prices are fair. Never feel taken advantage of and everyone I have ever dealt with has been friendly and accommodating! Highly recommend! More

Great service Ever since buying my GTI in 2015 this has been the place I go for any repairs or servicing. The selling dealership was terrible (good price, but that Ever since buying my GTI in 2015 this has been the place I go for any repairs or servicing. The selling dealership was terrible (good price, but that was about it), so when I needed a warranty repair carrying out a few months after buying it, I rang a couple of places before settling on Fairfield. I first dealt with Guy and he's a GTI nut which was really reassuring; he treat my car like it was his own. The most recent time I was in I dealt with Chad and he couldn't have been more helpful. Work always seems to be carried out to a high standard and they are extremely knowledgeable. Recommended. More

Great Service at Fairfield VW - Plan to Return! Received a lot of great help from Chad Bernges in Service , answering the questions I had about my new VW Golf Sportwagen, when I took it in for my fi Received a lot of great help from Chad Bernges in Service , answering the questions I had about my new VW Golf Sportwagen, when I took it in for my first service visit at Fairfield VW. Chad and the whole service team were prompt and great to work with. I definitely plan to return. It was well worth my trip from Florence Kentucky! More

Service Needed warranty work done on my 2016 GTI - the time estimate was right-on, all work completed nicely and no issues with the work being covered (wheel Needed warranty work done on my 2016 GTI - the time estimate was right-on, all work completed nicely and no issues with the work being covered (wheel repair, recalled part and a bad pollen filter). Thanks VW! More

Service I brought my car in for a diagnostics to be run, as it seems to be sluggish at times. I asked for a loaner because I had to pick up grandkids after sc I brought my car in for a diagnostics to be run, as it seems to be sluggish at times. I asked for a loaner because I had to pick up grandkids after school. One was provided without question. I was called back the next afternoon and told of 4 things that needed repair, two of which were major. I asked if Chad could talk to my husband when he got home from work due to the cost of the work he said was needed. That was fine with Chad, but he would be leaving for the day at 5:00.; therefore, I told him that Bob would have to call him in the morning. After they spoke, my husband decided to get another opinion and price quote on the work. We could not afford $1,900.00 at this time and felt that the charges were excessive. I have worked with Chad several times. He is always very pleasant, polite, and professional. More