Fairfield Volkswagen - Service Center

Very easy and smooth Very professional throughout the process of getting my car checked over and checked in putting me in a loaner and explaining the things that were bein Very professional throughout the process of getting my car checked over and checked in putting me in a loaner and explaining the things that were being repaired on the car. Even if it was warranty they treated me well More

A pleasant and easy experience all around VW Fairfield's service dept. was top notch and provided exemplary care to me and my vehicle--service depts. elsewhere should be taking notes from them VW Fairfield's service dept. was top notch and provided exemplary care to me and my vehicle--service depts. elsewhere should be taking notes from them on how to do the same! More

Attentive Service! Liz was extremely helpful in explaining the recommended repairs for my CC. Since this was a repair that was extremely labor intensive, the cost was s Liz was extremely helpful in explaining the recommended repairs for my CC. Since this was a repair that was extremely labor intensive, the cost was significant but necessary. I discovered that VW has been known to sometimes cover a sizeable portion of the labor cost since the relatively inexpensive part has been widely known to fail. I am hopeful that VW Corporate will be as responsive as Liz and the service shop have been. More

Making things right I dropped off my golf sport wagon TDI for insurance claim work and since the oil change was due, I decided to have both things done at the same time. I dropped off my golf sport wagon TDI for insurance claim work and since the oil change was due, I decided to have both things done at the same time. People are human and the service technician apparently over serviced the engine oil and I found that out driving it on a trip. I advised Liz of the situation and she was phenomenal Getting the vehicle in, rectifying the over servicing and getting me on my way. More

Quick and Courteous! Very quick, very courteous. I use dealerships all over the country as I travel for a living. This was a very well run service area. Stephanie Pippin Very quick, very courteous. I use dealerships all over the country as I travel for a living. This was a very well run service area. Stephanie Pippin was awesome~ More

New Tires I brought the car in for an oil change and new tires. They informed me that I still had 3K miles to go on the oil change. I appreciated the fact that I brought the car in for an oil change and new tires. They informed me that I still had 3K miles to go on the oil change. I appreciated the fact that they didn't try to push an oil change anyway. They just changed the tires. More

new car 30 day inspection went well...very pleased with the service. The service and salesman both did a great job covering all my questions on our new Atlas. 30 day inspection went well...very pleased with the service. The service and salesman both did a great job covering all my questions on our new Atlas. More

Leaking TDI The blue juice was leaking all over my engine and it was able to fixed the same day. Glad it was covered under the TDI warranty. The blue juice was leaking all over my engine and it was able to fixed the same day. Glad it was covered under the TDI warranty. More

Another Good Visit The technician ran into a problem replacing the daytime running lights on our Jetta. Although the work took longer than expected, Stephanie kept me u The technician ran into a problem replacing the daytime running lights on our Jetta. Although the work took longer than expected, Stephanie kept me updated on the progress of the work and the technician also took time to explain the issue and apologize for the extended time. Even though I was at the dealership a little longer, the work was completed correctly. Thanks! More

Exceptional service. Always professional and courteous. I stopped in at the dealership without advance notice because of a sudden problem that was indicated by a trouble light on the dash. I was welcomed I stopped in at the dealership without advance notice because of a sudden problem that was indicated by a trouble light on the dash. I was welcomed by the service staff and given immediate attention. My problem was addressed in a timely and courteous manner, and I was on my way in less than an hour. That is exceptional! More