Fairfield Volkswagen - Service Center

epitome of poor customer service To whom it may concern: On November 30th I went to the Fairfield Volkswagen dealership to have the 30,000 mileage service performed on my 2013 VW J To whom it may concern: On November 30th I went to the Fairfield Volkswagen dealership to have the 30,000 mileage service performed on my 2013 VW Jetta. When I turned my car in for service the radio/GPS system was working just fine (in fact I know this because I had to use the GPS to find this dealership). When the service check was finished and I returned to my car my GPS/radio was broken, the screen was completely black! When I pointed this out to the staff they had me talk with the Manager Mrs. Riggs. Mrs. Riggs told me that since it was an aftermarket radio, they would not look at it to see what was wrong, even refusing to simply check the fuse box and had the audacity to tell me it must have been broken before I brought the car in. I can’t believe after spending $300 for routine maintenance on my car they can’t take the time to check a fuse box! Then Mrs. Riggs had the nerve to push VW products on me and stated they would be happy to remove my after market radio and re-install a VW one (at my cost of course)! With all that has been happening with Volkswagen I can’t believe you would treat a loyal consumer this way. I cannot put into words how dissatisfied I am with this dealership and Volkswagen. As someone who will soon be in the market for a new car, I can say I will NEVER step foot in another VW dealership again. Furthermore, my parents are also in the market for 2 new cars in the next ~1 year, and I’m urging them, all my family, friends and co-workers to boycott VW. I’m also leveraging all the social media that I can to urge anyone to not only not buy any of your products in the future, but for those who have the unfortunate circumstance to be current owners, to seek service elsewhere. Your inattention to a concern, and complete lack of follow-through, for an issue that your dealership clearly created borders on the criminal. The audacity and incompetence of your service department has me struggling to find strong enough language to post my concerns without offending my potential readers. While I doubt that there is anything that you can do to overcome this egregious situation, please feel free to contact me if you share my concern for the outrageousness of the epitome of poor customer service. More

Service is usually good but this experience was not I signed up online to have my car get 70,000 mile service and detailed. I called the day before the appointment to find out how long the detailing wou I signed up online to have my car get 70,000 mile service and detailed. I called the day before the appointment to find out how long the detailing would take. All I got for a reply was "awhile" but that a loaner car would be available. Based on this response, I unloaded my car (took out all the equipment I use for work which is dog crates, padding, tool boxes, etc.). When I arrived for the appointment I was informed that detailing was not actually available. So, I checked in to get just the 70000 mile service (which I understood to be an oil change and tire rotation); at that time I was told to I should be in an out in 60 minutes. It actually took about 100 minutes. That seemed like a long time for the amount of work done. More

Was a pleasant experience. Everyone was friendly and very helpful. Dealership was clean and organized. The experience was good and I would recommend this location to anyone. I w Everyone was friendly and very helpful. Dealership was clean and organized. The experience was good and I would recommend this location to anyone. I will go back for any future needs. More

Service Excellence I was told when to bring the car and when it would be ready to pickup. It was ready when promised. Appreciate the car wash! I was told when to bring the car and when it would be ready to pickup. It was ready when promised. Appreciate the car wash! More

2013 Touareg TDI service Staff professional, knowledgeable, helped sort through electrical problems we were having with the SUV, however... When I asked about automatic tran Staff professional, knowledgeable, helped sort through electrical problems we were having with the SUV, however... When I asked about automatic transmission service, I was quoted a price of over $800 for fluid change which I thought is way out of line for this service. The Touareg was used for towing by previous owner in Texas so I am concerned that the transmission was worked hard in the heat of Texas summers. I simply wanted to change the fluid to stave off any future issues I might be having due to severe service. I intend to find a mechanic that will change the fluid at a more reasonable cost. I am sorry that VW does not support that type of service and would be more willing to incur costs of complete transmission replacement (costs I would be expected to pay) Luckily I purchased an extended warranty should the Transmission fail. More

Exelant service Everyone was very friendly, excellent service done on my car. I did not like this software program, forcing me to write a minimum of words. Everyone was very friendly, excellent service done on my car. I did not like this software program, forcing me to write a minimum of words. More

Very knowledgeable and trustworthy service staff They are honest and will not try to "oversell" you. I bought new tires for my car and the company I bought them from told me that the car needed over They are honest and will not try to "oversell" you. I bought new tires for my car and the company I bought them from told me that the car needed over $1,400 worth of work. Thankfully, I went to get a second opinion at FF VW before having the work done. They told me it was fine and that it didn't need anything! I have two Beetles and trust them completely to maintain the cars according to manufacturers guidelines. More

great staff and trustworthy service I've been a VW owner for most of my driving life. Purchased originally from other dealers in town and found that Fairfield is the very best. I've been a VW owner for most of my driving life. Purchased originally from other dealers in town and found that Fairfield is the very best. More