Fairfield Volkswagen - Service Center

Excellent Customer Service My 2007 VW Beetle Convertible top needed repair. My Service rep Guy did a great job helping me. I have returned to Fairfield VW since purchasing m My 2007 VW Beetle Convertible top needed repair. My Service rep Guy did a great job helping me. I have returned to Fairfield VW since purchasing my first Beetle in 2000 and the customer service has always been great. Thank you for all you do for your customers and a special thanks to Guy! More

Quick repair I stopped in to have a part replaced on the passenger front door. I expected a 1-hour wait, but it took about five minutes. Very pleased! I stopped in to have a part replaced on the passenger front door. I expected a 1-hour wait, but it took about five minutes. Very pleased! More

Great 40 mile service! I have always had a positive experience at Fairfield VW. The team is transparent in the quotes, kept me updated and even got me out an hour early! I have always had a positive experience at Fairfield VW. The team is transparent in the quotes, kept me updated and even got me out an hour early! More

2016 VW Beetle I took my 2008 Beetle in for service and the news wasn't good! I didn't know how I would cover the cost of the repairs.I asked what my options were an I took my 2008 Beetle in for service and the news wasn't good! I didn't know how I would cover the cost of the repairs.I asked what my options were and that was when Ryan came to the rescue. He was able to find me a new 2016 manual shift Beetle at a very reasonable price. Ryan promotes a very professional demeanor and all expectations were meant. I definitely recommend Volkswagen of Fairfield and Ryan Shoemaker in sales More

humbug Just disappointed with my VW, the dealer is fine just a lot of problems with the car or the dealership is trying to exploit me. Either way the car wil Just disappointed with my VW, the dealer is fine just a lot of problems with the car or the dealership is trying to exploit me. Either way the car will be coming here for service while I own it baring anything outrageous happening with CS. More

slight problem with my car I bought a used car last week from Fairfield VW. 2 days later i had an electrical problem with my dash panel. I called service and spoke to Guy. He I bought a used car last week from Fairfield VW. 2 days later i had an electrical problem with my dash panel. I called service and spoke to Guy. He was very helpful and we set up a time to get my car looked at. They got my car in promptly and corrected the issue. A car problem is noever a good thing, but they made it as smooth as possible. More

Very plesant Waiting lounge, coffee, provided. Service was preformed in a reasonably time and kept advised of progress. Service Advisor Chris was helpful and took Waiting lounge, coffee, provided. Service was preformed in a reasonably time and kept advised of progress. Service Advisor Chris was helpful and took good care of me getting the service needed above / beyond. More

Expensive EmergencyVisit When the check engine light showed up on my control panel on Sunday, I knew I had to take my 2013 Passat TDI SEL to the dealership.. I left the car an When the check engine light showed up on my control panel on Sunday, I knew I had to take my 2013 Passat TDI SEL to the dealership.. I left the car and realized this job would have to be worked into the schedule. By late Monday afternoon, my car was ready, however, I was unable to pick it up before the dealership closed. I picked it up on Tuesday morning, then had Chad explain what had happened. A tank heater and pump for the AD BLUE diesel exhaust fluid had failed. I was charged $1748.19 for the repair on my LEASED Passat and was told the warranty for the parts expired at 30,000 miles. I am upset that I had to pay for a repair on the same diesel exhaust system for which VW has been exposed as having lied regarding its emissions. I have been a happy customer until now. This may be my last VW. More

Outstanding service! I am always confident that I am receiving the best service for my Passat at Fairfield Volkswagen. Chad explains everything clearly & goes out of his w I am always confident that I am receiving the best service for my Passat at Fairfield Volkswagen. Chad explains everything clearly & goes out of his way to find the best solution to the reason for my visit. I appreciate him. More

Great Assisstance! I needed help with my VW quickly as I was leaving the next day for a trip to upper Michigan. Within an hour of calling I was getting service on my ca I needed help with my VW quickly as I was leaving the next day for a trip to upper Michigan. Within an hour of calling I was getting service on my car. The whole team was extremely helpful and put my mind at ease. Thank you. More