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703 Reviews of Fairfield Volkswagen - Service Center
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May 25, 2016
GREAT SERVICE FOR OUR JETTA Our car is a 16 year old Jetta with 68K miles on it. Since I have been bringing it to Fairfield VW for service they have fixed all the problems that h Our car is a 16 year old Jetta with 68K miles on it. Since I have been bringing it to Fairfield VW for service they have fixed all the problems that had developed and it now runs like new. They have great mechanics (William Kurtz) and very helpful service personnel (Chris Simpson) plus things got done quickly. I certainly recommend them for your VW. More
by Bearcat1960
Verified CustomerEmployees Worked With
Chris, Simpson
May 23, 2016
Service Upon the greeting in the service bay, the service rep had an indifferent attitude. A decorative piece of the vehicle was not replaced and was found in Upon the greeting in the service bay, the service rep had an indifferent attitude. A decorative piece of the vehicle was not replaced and was found in the trunk five days after service. More
by JULIE
Employees Worked With
Chad Bernges
May 06, 2016
Easy and smooth Chad is awesome. He makes having to take your car in for service easy. You also know he is over looking everything so it is done correctly and as ch Chad is awesome. He makes having to take your car in for service easy. You also know he is over looking everything so it is done correctly and as cheap as possible. More
by KBARTER
Employees Worked With
Chad Bernges
May 05, 2016
Happy with Fairfield VW Recently had a very flat, beyond hope flat tire, so I arrived unannounced for help. Within 40 minutes, my car was ready to roll again. Later that day, Recently had a very flat, beyond hope flat tire, so I arrived unannounced for help. Within 40 minutes, my car was ready to roll again. Later that day, I returned because I had received a monitoring device to install from AllState. I had no clue how to find the port into which it was to be inserted. Once again, someone came right out and within seconds, the job was done. These people have been great to me over many years. Thanks to all of you! More
by SDENYSE
Employees Worked With
Man at Express Service desk in garage on Thursday, April 28, 2016 at about 9:30 a.m.
April 27, 2016
Service with a Smile I love when you go to the service department and see all the smiles. It lets you know those representing the service department are proud of their jo I love when you go to the service department and see all the smiles. It lets you know those representing the service department are proud of their job. Being proud of their job shines through and I feel is the reason the service is always exceptional. More
by RADAWN3
Employees Worked With
Chad Bernges
April 26, 2016
Service Always great service by the service department. Great how they keep you informed of what is going on and what they intend to repair. I always request Always great service by the service department. Great how they keep you informed of what is going on and what they intend to repair. I always request Bill Kurtz, and Chad Bernges More
by cou67gar
Employees Worked With
Chad Bernges
April 25, 2016
Beetle Owner Always great service by the service department. Great how they keep you informed of what is going on and what they find. Plus their explanation of e Always great service by the service department. Great how they keep you informed of what is going on and what they find. Plus their explanation of entire process at the end. I was very happy there was no charge for my last visit which turned out to be a wrong battery inside my key fob that I put in myself. More
by jlinnemann
Employees Worked With
Kelli Marino
April 24, 2016
Jetta front end rebuild Other than having to wait on back log and parts service was great. I hope you do the same great work on my mom's oops. Thanks. Other than having to wait on back log and parts service was great. I hope you do the same great work on my mom's oops. Thanks. More
by JSININGER
Employees Worked With
Tony Warndorf
April 23, 2016
Jetta Owner I have worked with Landon Haft and John Reszke since 2006. The two are professional and knowledgeable of the VW product. The service department has al I have worked with Landon Haft and John Reszke since 2006. The two are professional and knowledgeable of the VW product. The service department has always provided thorough and complete work. More
by MAHAFFEY_ROBERT
Employees Worked With
Landon Haft, John Reszke, Chad Bernges, Kelli Marino
April 22, 2016
Diagnosis does more for your bottom line Car ran bad and had an oil leak. Vacuum pump is the cause for the leak. Leak was minor irritant but not a problem. Two items listed as cause for pe Car ran bad and had an oil leak. Vacuum pump is the cause for the leak. Leak was minor irritant but not a problem. Two items listed as cause for performance issue. Mass air sensor and speed sensor. The diagnosis did not list code for speed sensor, probably because there was no code. Ticket reads replace speed sensor because oil leaked on wiring. My original thought was the oil leak was caused by rear seal. If the rear seal was the leak then the sensor could have been covered with oil and would have needed replacing or cleaning. I told service writer about a device on Mass air sensor harness that could have interfered with computer. Your ticket showed a fault with mass air sensor. The problem turned out to be a broken wire caused by connector on the mass air sensor harness so the code was correct but neither the mechanic or service writer looked for root cause. Replacing both sensors would not have fixed the problem. The call from your sales department to give you my car to avoid the $3000 repair bill was underhanded. The real cost to fix the leak and correct performance problem was under $200. The service writer, in order to make the repair sale said two lies. The oil leak on the pump would cause the brake system to fail and the brake pads were at 1mm and needed immediate attention. The brake system comment was ridiculous and your service ticket indicated the brakes pads had 3 mm of thickness left, almost half. I understand that you are in business to make money but you are also supposed to be the expert on this car. I give you kudos for pointing me from the rear seal to the vacuum pump. I don't understand why you didn't recommend a new harness instead of the mass air sensor. I soldered the wire and the problem is solved. Replacing the harness would also have solved the problem. More
by dedell3067
Employees Worked With
Kelli Marino
