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703 Reviews of Fairfield Volkswagen - Service Center
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March 24, 2016
Great , fast, friendly Service was outstanding. I was running late for my appointment but that didn't matter to the service team. My car was still brought in on time and t Service was outstanding. I was running late for my appointment but that didn't matter to the service team. My car was still brought in on time and they even washed it! Picked up a few things in parts as well. More
by marvinwest87
Verified CustomerEmployees Worked With
Jake Hillard, Chad Bernges
March 22, 2016
No appointment oil change I like to have my oil changed every 5000 miles as opposed to the recommended 10000 miles by the manufacturer. The no appointment service suits this n I like to have my oil changed every 5000 miles as opposed to the recommended 10000 miles by the manufacturer. The no appointment service suits this need just fine. I pull in and if tech is available I'm out of there in less than an hour, and usually sooner. More
by RON.STERLING
Employees Worked With
Not known
March 17, 2016
Dissappointed I was told my car would be washed after they finished the service, it wasn't. The explanation I got was that it was too cold. Understandable. But w I was told my car would be washed after they finished the service, it wasn't. The explanation I got was that it was too cold. Understandable. But when I got to my car, I noticed some fresh dings in the passenger driver side door. I know my car isn't new, but I really don't appreciate it being dinged up in the shop.... Would I recommend the shop, not sure. Will I be back? Only since you are the closest VW shop to my house....If I had other options, no. More
by jeepchick01251967
Employees Worked With
Chad Bernges
March 15, 2016
Not helpful or professional Took car in for service and to see why the trim molding over door is delaminating, the only one on whole car. After accusing a car wash they admitted Took car in for service and to see why the trim molding over door is delaminating, the only one on whole car. After accusing a car wash they admitted that it's a problem on the Passat and had seen a lot of it but won't warrant it even though it's covered, they then advise me to call VW customer care. So after trying to contact service manager for a day I have done what they advised and VW is very interested in this as it is covered under warranty and Fairfield should have addressed the problem instead of blowing me off! Not happy at all with Fairfield, if you want my business now and in future you should act accordingly, I bought my car from Fairfield not VW Inc. Standing behind your product and resolving any issues instead of pushing customers away is how you grow a healthy relationship and loyal followers, VW already has an image problem and this surely don't help that. More
by RestInPieces
Employees Worked With
Danielle Fry, Stacy
March 15, 2016
Great service! The staff of Fairfield Volkswagen are always great when I stop in. It does not matter what the service is--they are always there willing and ready to The staff of Fairfield Volkswagen are always great when I stop in. It does not matter what the service is--they are always there willing and ready to help. Thank you so much! More
by MN
Employees Worked With
Anthony at the Shop
March 09, 2016
battery change the service have been really good will say perfect and no long time to wait, they wash my car and the job was really good. the service have been really good will say perfect and no long time to wait, they wash my car and the job was really good. More
by JOEM03
Employees Worked With
Chad Bernges
March 09, 2016
Happy client I did not get to meet Guy in person but was very pleased with my telephone interaction with him. Very inviting to speak to, professional, and knowled I did not get to meet Guy in person but was very pleased with my telephone interaction with him. Very inviting to speak to, professional, and knowledgeable of my problem and what would need to be done/service. Everything we discussed happened there were no surprises. More
by STYLES_STEPHANIE
Employees Worked With
Kelli Marino
March 08, 2016
Service very good price way to high! I had oil change and a light bulb replaced. Takes 1 minute to change out small bulb. I thought $60 was extremely high. The service was fine. I had oil change and a light bulb replaced. Takes 1 minute to change out small bulb. I thought $60 was extremely high. The service was fine. More
by DPELFREY
Employees Worked With
Chad Bernges
March 04, 2016
Great service They were fantastic! I always go to Fairfield VW for service, but on my last visit, the service manager saved me a lot of money. He explained that he They were fantastic! I always go to Fairfield VW for service, but on my last visit, the service manager saved me a lot of money. He explained that he didn't see an issue and didn't want me to wast money on a diagnostic test when it would not find anything. I am very grateful for his honest! More
by HARMONYRDARBY
Employees Worked With
Kelli Marino
February 29, 2016
Great service easy to deal with Would go back to have my cars serviced here, easy to get in and get out with no hassles. Chad Bernges was great to work with. Would go back to have my cars serviced here, easy to get in and get out with no hassles. Chad Bernges was great to work with. More
by MARK_MOBLEY
Employees Worked With
Chad Bernges
