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703 Reviews of Fairfield Volkswagen - Service Center
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December 10, 2015
Fantastic Experience We brought our car in for service the same day we purchased a new car. Both experiences were flawless, easy, and pleasant. We will definitely use Fa We brought our car in for service the same day we purchased a new car. Both experiences were flawless, easy, and pleasant. We will definitely use Fairfield VW again and recommend it to others! More
by Michael73
Verified CustomerEmployees Worked With
Ryan Shoemaker, Chad Bernges
December 04, 2015
30,000 Mile Service I had a 30,000 mile service done, which I expected would take hours. When I checked in I was told that it would take approximately an hour and fiftee I had a 30,000 mile service done, which I expected would take hours. When I checked in I was told that it would take approximately an hour and fifteen minutes. In reality it took just under an hour, and that includes the time it was being washed. Since the entire cost of this service was covered by VW, the price was definitely right. That was a pleasant surprise since I know that service interval typically isn't cheap. More
by ALAN.SHROCK
Employees Worked With
Kelli Marino
December 04, 2015
Very happy with this dealership Josh in the service dept is an outstanding and attentive employee. Very caring to my needs Janet in the cashiers office was as equally impressing. W Josh in the service dept is an outstanding and attentive employee. Very caring to my needs Janet in the cashiers office was as equally impressing. When I went to pay my bill the credit card machine somehow charged my account 9x $140 ?? When my bill was 140dollars. When I called her when I got home and told her what had happened, not only did help me solve the problem she personally called my credit card company to tell them what had happened. That is customer service over the top for me. I will be returning to Fairfield VW for all my needs!!!? More
by jimdragon1951
Employees Worked With
Josh
December 03, 2015
Scheduled service We brought my wife's leased vehicle in for the 20k service. It was paid for in the lease, completed in less than the predicted time, with no attempt We brought my wife's leased vehicle in for the 20k service. It was paid for in the lease, completed in less than the predicted time, with no attempt at upselling. More
by charles
Employees Worked With
Chad Bernges, Kelli Marino
November 28, 2015
Service Dept is much better than a few years ago! A lot of (bad) history with this dealership--too much for review. Since Stacy became service manager and Chad was hired, things have been awesome. I A lot of (bad) history with this dealership--too much for review. Since Stacy became service manager and Chad was hired, things have been awesome. I have zero complaints about Service. Sales Dept on the other hand... I wouldn't buy a can of soda there. More
by Beastie Golf
Employees Worked With
Chad Bernges
November 25, 2015
Stay away. Had a pretty poor sales experience buying my '15 GTI from them, I won't go into detail but it was less that professional experience however not worthy Had a pretty poor sales experience buying my '15 GTI from them, I won't go into detail but it was less that professional experience however not worthy of 1 star. My 1 star review goes to the service department. I leased a brand new car from them and it's been to the shop for warranty repairs 4 times now within the first 8 months of ownership. Each time its there I have to argue with the service tech to fix stuff on my car. I knew my car had a loose motor mount, I took the car in, told them this, they told me they'd fix it and then proceeded to argue with me for 2 days about it before finally realizing I was right and fixing it. Most recently I took my car in to get two small interior issues fixed. I had a broken piece in my center console (manufacturing defect) and the driver's seat squeaked for some reason. It took them almost 2 full weeks to fix this. after 10 days in the shop I sent an (angry) email to the service manager that explained how frustrated I was and they magically got the car fixed the next day. When I got my car back finally after two weeks it was down a quarter tank of gas, was covered in bird poop and berries from some tree they parked it under and smelled on the inside. The car was freshly detailed the weekend before I dropped it off. I will never take my car back for anything and I would advise you to do the same. More
by Sirsmit418
Employees Worked With
Chad Bernges
November 25, 2015
Happy Customer I am a frequent customer at your dealership. I have had my Passat for about 6 years and have always been happy with the customer service and communica I am a frequent customer at your dealership. I have had my Passat for about 6 years and have always been happy with the customer service and communication that I receive. Keep up the good work! More
by TEENA.JARMON
Employees Worked With
Chad Bernges
November 25, 2015
SERVICE FOR CUTOMERS THIS IS AN OUTSTANDING REPRESENTATION OF THE TYPE OF CUSTOMER SERVICE THAT MAKE VOLKSWAGEN THE BEST THERE IS IS FAIRFIELD VOLKSWAGEN. IF AND WHEN I THIS IS AN OUTSTANDING REPRESENTATION OF THE TYPE OF CUSTOMER SERVICE THAT MAKE VOLKSWAGEN THE BEST THERE IS IS FAIRFIELD VOLKSWAGEN. IF AND WHEN I PURCHASE ANOTHER AUTOMOBILE, YOU CAN BET IT WILL BE FROM FAIRFIELD VOLKSWAGEN. More
by hazmayknee1
Employees Worked With
CHAS. I DO NOT RECALL HIS LAST NAME BUT HE WAS AT THE SERVICE DESK., Chad Bernges
November 19, 2015
Oil change and within 25 miles check engine light came on My daughter her 2015 Passat in for it's for service. A oil change and tire rotation was performed. She then drove the car home and then to college f My daughter her 2015 Passat in for it's for service. A oil change and tire rotation was performed. She then drove the car home and then to college for a total of 30 miles and her check engine light came on. Her dad checked the oil and it was two quarts low on oil. More
by amy2
Employees Worked With
Chad Bernges
November 17, 2015
Had a knot on front tire. Arrived at VW dealership with a knot on the left front tire due to pot hole. My VW was taken right in and the warrenty tire was replaced very quickly Arrived at VW dealership with a knot on the left front tire due to pot hole. My VW was taken right in and the warrenty tire was replaced very quickly. I decided to replace the other front tire at the same time and this was done. The price charged for the new tire was very fare. Guy, your rep was outstanding. Dan Finfrock More
by docfrockrail
Employees Worked With
Kelli Marino
