Fairfield Volkswagen - Service Center

Courteous, knowledgeable Our 2010 VW Jetta wouldn't start without being jumped. The battery had been tested and it checked out fine. So, we brought it in for diagnostic testin Our 2010 VW Jetta wouldn't start without being jumped. The battery had been tested and it checked out fine. So, we brought it in for diagnostic testing. Chas was extremely helpful, courteous, professional and went out of his way to make us feel valued. He also provided a courtesy car while ours was being serviced. Guy did everything he could to keep the cost down when it was only a bad battery. More

VW Fairfield service center...very helpful The service center provides great service and the team is always willing to go the extra mile. I was given a free loaner car which made the trip so m The service center provides great service and the team is always willing to go the extra mile. I was given a free loaner car which made the trip so much easier. More

Replacement of Rear Glass It went just like clockwork. Guy ordered the glass and set up an appointment for me to leave my car and I was provided a loaner car. Everyone I deal It went just like clockwork. Guy ordered the glass and set up an appointment for me to leave my car and I was provided a loaner car. Everyone I dealt with was very nice. More

Excellent service in timely manner. Josh Neeley and Guy Marino were my service advisors and Robert Morrast service technician. They've done a really good job with Golf R, there was exce Josh Neeley and Guy Marino were my service advisors and Robert Morrast service technician. They've done a really good job with Golf R, there was excellent quality work and in a timely manner. I will recommend this dealership to all of my friends! Especially I liked this dealership vs BMW store on Steward Rd, Cincinnati, when I've requested the most experienced technician to do the job on my car, they gave me the most knowledgable and experienced technician , while at BMW store I was getting whoever was available at the moment, even apprentice, who knew nothing about my previous expensive MINI Clubman car and a lot of the times my car was missing some parts and underwent so many repairs I had to pay for. Sincerely, Greg Figotin. More

40K Service This was my first experience with VW Service. The overall experience was excellent. The service time was reasonable. I was provided with a loner ca This was my first experience with VW Service. The overall experience was excellent. The service time was reasonable. I was provided with a loner car while the service was completed, which was a pleasant surprise and needed. More

Great Service Experience My Beetle had developed a whine whenever I touched or turned the steering wheel. I finally called and spoke with someone in the VW service department My Beetle had developed a whine whenever I touched or turned the steering wheel. I finally called and spoke with someone in the VW service department and he patiently listened to me and told me to bring the car on over so it could be checked out. The service advisor's suspicion that the power steering fluid was low turned out to be true. He also had all the other fluid levels and systems checked and I wasn't charged for the inspection! When I left, I felt confident that my Beetle was in safe running order. Thanks for a great service experience! It helped a lot that the service advisor, Josh, was so pleasant too :) More

Bitter/Sweet Experience The reason I had to lease a car was because my car that was "paid off", broke down, and cost more than I wanted to pay to have it repaired. That is The reason I had to lease a car was because my car that was "paid off", broke down, and cost more than I wanted to pay to have it repaired. That is why my title has the word "bitter". I was hoping to enjoy not having a car payment for awhile longer. The employees at Fairfield Volkswagen helped brighten my spirits by making the whole process easy. They were sympathetic, yet excited for me that I could have a new car with no worries of repairs. I was especially impressed with Rayn Shoemaker, my Salesperson. He was so helpful. I had never leased a car before and he helped me understand the benefits. I liked the idea of not having to worry about my car breaking down, after what I had gone thorugh with my car. Also, Guy, in Service was very good explaining what had happened to my car, and made me feel like I was in good hands from the moment I walked in the door. All and all it was an good experience. More

OUTSTANDING VERY HELPFUL AND INFORMATIVE AND GOT THE JOB DONE IN A GOOD AMOUNT OF TIME, SO AM GLAD THAT SUCH GOOD WORK IS DONE THERE. VERY HELPFUL AND INFORMATIVE AND GOT THE JOB DONE IN A GOOD AMOUNT OF TIME, SO AM GLAD THAT SUCH GOOD WORK IS DONE THERE. More

body shop Go to a different body shop! they didn't even offer to help my wife get her belongings or license plates off the car when insurance totaled it. Go to a different body shop! they didn't even offer to help my wife get her belongings or license plates off the car when insurance totaled it. More

great as always I have always been very happy with service here, everything is explained and my questions are answered and prices are reasonable, will for sure come b I have always been very happy with service here, everything is explained and my questions are answered and prices are reasonable, will for sure come back More