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703 Reviews of Fairfield Volkswagen - Service Center
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September 22, 2015
Won't be back Only owned vehicle 1 month: 1. Called sales person, Kim, to schedule my purchased detail cleaning. Also wanted sliding door fixed. Was told she quit Only owned vehicle 1 month: 1. Called sales person, Kim, to schedule my purchased detail cleaning. Also wanted sliding door fixed. Was told she quit (wonder why) 2. Left 2 messages for sales manager, Kyle which were never returned. 3. Finally asked for a manager that wasn't Kyle and got John, I think, who was very nice and sent me to Chad in service. 4. Chad made an appt to have both looked at and then went on vacation 5. Guy was the go to guy of several conversations as to why my vehicle hadn't even been looked at for 10 days. 6. He finally had the service guys "fix" the door and I said ok just making sure it's been cleaned (the original reason for coming back to vw). "I haveno record that you needed a cleaning. Oh here it is. Shoot we should've done that while waiting for your door part." 7. Had it all done with out a charge to me which I appreciate. 8. Irony...DOOR STILL DOESNT WORK!!! More
by KIMBERLYD39
Verified CustomerEmployees Worked With
Not sure which John was so helpful so clicked both above, John Reszke, Jonathan Petrey, Chad Bernges, Kelli Marino
September 20, 2015
chrome replacement They were excellent and professional. Having said that the service team at Fairfield VW have PERSONALITY!! The job can become mundane and robotic. The They were excellent and professional. Having said that the service team at Fairfield VW have PERSONALITY!! The job can become mundane and robotic. These folks have fun while doing their jobs. This is a very big deal to me when choosing a team to work on my baby (2015 Passat). Service and hospitality are different service get you there hospitality keeps you coming back. This is my second purchase and they have done all of my routine work with a smile and a relaxed efficient way!! Recommended!! More
by nickgirl_86
Employees Worked With
Landon Haft, Chad Bernges
September 19, 2015
review Everything was taken care of and performed in a professional and timely manner. My car was washed but whoever did it didn't rinse it or dry it off at Everything was taken care of and performed in a professional and timely manner. My car was washed but whoever did it didn't rinse it or dry it off at all so the car is covered in water spots and looked worse than when I dropped it off. Annoying but not a big deal. I also noticed a scratch that I thought wasn't there before but I was told that it was. I had already picked the car up and brought it home by the time I noticed it so I can't blame them for not doing anything about it. More
by JMYR92
Employees Worked With
Josh
September 17, 2015
Oil Change I scheduled online my 30,000 mile oil change and added a complete detail, and a recall. When I got there, I was told they didn't have anyone to do th I scheduled online my 30,000 mile oil change and added a complete detail, and a recall. When I got there, I was told they didn't have anyone to do the detail work and they didn't have the parts for the recall, so I just got the oil change and they washed my car. Even though this happened, I'm still very happy with Fairfield VW! More
by FMT61883
Employees Worked With
There was another man who checked me in, but I don't have my paperwork to say who that was., Kelli Marino
September 17, 2015
Oil change tire rotation Called in the same day. Got the job done fast and cheap. Have had a great relationship with Guy as well as the dealership its self. Only complain Called in the same day. Got the job done fast and cheap. Have had a great relationship with Guy as well as the dealership its self. Only complaint is that my car doesn't get washed every single time like the service says it does. But that is the only thing I can think of. Everything is great. More
by DRWCMICHEL
Employees Worked With
Kelli Marino
September 15, 2015
Excellent Service; highly professional My service experience at Fairfield VW is always terrific. The service professionals are very customer focused and conscious of my time. I highly r My service experience at Fairfield VW is always terrific. The service professionals are very customer focused and conscious of my time. I highly recommend this dealership. More
by RandallW
Employees Worked With
Chad Bernges, Kelli Marino
September 14, 2015
due diligence I had continued key fob issues and VW Fairfield service supervisor decided to replace the key module in the car. I have no problems now. I got a loane I had continued key fob issues and VW Fairfield service supervisor decided to replace the key module in the car. I have no problems now. I got a loaner and was not inconvenienced at all. More
by CARREEN
Employees Worked With
Kelli Marino
September 12, 2015
ALWAYS TAKING CARE OF MY TOUREG Chad Bernges is always professional and always provides outstanding assistance!! He always goes above and beyond when taking care of my Toureg. He is Chad Bernges is always professional and always provides outstanding assistance!! He always goes above and beyond when taking care of my Toureg. He is also super knowledgeable. More
by ROGERSJ2403
Employees Worked With
Chad Bernges
September 12, 2015
Service The experience could have been better. I had a coupon for $10.00 and could not use it. The car wash service should include a quick dry or wipe dow The experience could have been better. I had a coupon for $10.00 and could not use it. The car wash service should include a quick dry or wipe down. More
by jross686
Employees Worked With
Kelli Marino
September 11, 2015
Thank you! We appreciate your professional and outstanding assistance. We are especially thankful, as we had no appointment and we brought my mother-in-law's Je We appreciate your professional and outstanding assistance. We are especially thankful, as we had no appointment and we brought my mother-in-law's Jetta in at 5:00 pm on a very busy day. Your customer service group went above and beyond to take care of everything. A special thank you to Josh Neeley and Chad and all the others that evening. Many thanks! More
by jettahelper
Employees Worked With
Josh Neeley, Chad Bernges
