Fairview Ford Sales

Great experience The service writer was top notch. Identified a problem we were unaware of. He found it was covered under our extended warranty. I am sure he saved us The service writer was top notch. Identified a problem we were unaware of. He found it was covered under our extended warranty. I am sure he saved us a serious on the road problem. More

Fairview is GREAT!!! Everyone is always so helpful and friendly! I have never had a bad experience at this dealership! I have referred many family members and friends here Everyone is always so helpful and friendly! I have never had a bad experience at this dealership! I have referred many family members and friends here, who have all had great experiences also. The sales department and the service department are exceptional. Thank you Fairview Ford for always making me feel at home! You guys are amazing!! More

Blown Tire David Hoppel was fantastic going above and beyond to take care of us. Worked with owner who stayed later to get us a rental and get home . David Hoppel was fantastic going above and beyond to take care of us. Worked with owner who stayed later to get us a rental and get home . More

My service guy was very nice and knowledgeable and my van wa Thank you for Fairview Ford for taking care of my car in a timely manner and always being nice when I show up my car was washed even before I got ther Thank you for Fairview Ford for taking care of my car in a timely manner and always being nice when I show up my car was washed even before I got there thank you More

Great Service Department I have been dealing with Dave Hoppel in the Service dept. since 1982 and have always been treated with respect and consideration. He is THE reason I g I have been dealing with Dave Hoppel in the Service dept. since 1982 and have always been treated with respect and consideration. He is THE reason I go to Fairview Ford. My husband and I are happy to have a reliable and ethical service experience. We rarely are concerned of vehicle breakdown during our travels. More

Good job I have three Fords! I bought two of them from Fairview (Chuck Treister) and I bring all three to Fairview for service (David Hoppel)! Good job! I have three Fords! I bought two of them from Fairview (Chuck Treister) and I bring all three to Fairview for service (David Hoppel)! Good job! More

New car purchase Everyone at Fairview Ford was awesome. It was the easiest vehicle purchase we have ever made! The sales and finance team answered all of our questio Everyone at Fairview Ford was awesome. It was the easiest vehicle purchase we have ever made! The sales and finance team answered all of our questions and we are grateful for such a good car buying experience. More

Deceptive Dealer Practices I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive. More

Best deal on the inland empire I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empir I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empire area if you want to get the best deal on a ford vehicle contact Johnny Rodriguez at johnnro33@yahoo.com More

Take your car here if you want it damaged repeatedly I wanted to make you aware of my experience with your service dept. And how I was treated by your sales manager. *I took our 2015 Explorer Sport I wanted to make you aware of my experience with your service dept. And how I was treated by your sales manager. *I took our 2015 Explorer Sport in for an oil change and because the retractable headliner for the moon roof made creaking and popping sounds.  We received it back with grease all over the glass and headliner, scratches on interior paint, and pillar panels not reinstalled properly.  * took it back in to get the scratch fixed and the hediner/pillar installed correctly. Relieved the car back with new chips on the passenger rear door (same door they had to fix paint on interior) and the chip they "fixed" was cheaply done with touch up paint and looked worse than when it was scratched. * took the vehicle back in to get chips on door fixed and the interior correctly fixed. Recieved vehicle back with clear coat on steering wheel. *took vehicle back to get clear coat removed from steering wheel. Received vehicle back with noises coming from drivers window. *took vehicle to get drivers window corrected, windshield cowl fixed and moonroof cover started popping again. Received vehicle with damaged interior d pillars, moonroof not sealing correctly, missing clear bra on a pillar, and grease on third row seat, and grease on rear headliner. * told to go get a clear bra put back on the a pillar and the dealership would cover it and to bring it back to get everything fixed. Brought in receipt for the a pillar clear bra (not reimbursed) moonroof was fixed, grease cleaned, and the service manager mike called email to accuse us of the damage to the district pillars. He tried telling us it could be from strollers or loading the vehicle. He said the service tech was not on the back of the vehicle so it couldn't be him and that they were not in the business to refurbish our vehicle to new. I asked him why would there be grease from the moonroof rails on the headliner and the seat if the tech was never back there and his response was to continue accusing us of the damage. Our vehicle had around 7k miles the first time it went to your service department. It had one chip on the front of the hood before we spent 2k on installing a clear bra on the entire front end. That vehicle was pristine and is professionally detailed every 6 months with professional cleaning once a week. I know every flaw in the vehicle and Steven the service advisor knows this. He knows that the techs keep screwing up and that obviously you don't get people as ocd  about their vehicle as I am. I was told by the service manager that they would cover the pillars as a one time good will but I refused because your service department will probably damage another part of our vehicle. It is sad and pathetic to have a service department damage your vehicle repeatedly and refuse to acknowledge that they are the issue. If you look at my paperwork that I signed yesterday to pick up my vehicle,  I ensured I put the reason for the refusal of the "goodwill". It is not goodwill when the business is the one who damaged the vehicle. If this matter is corrected I will be loyal again. However if it continues to be unresolved, I will have no choice but to continue speaking out about the horrible quality control and unprofessional service management. More