Fairway Chevrolet Buick GMC

The worst Service center and customer experience ever! I leased a 2016 Yukon Denali it has had problems within three months of leaving the lot. The dealership is horrible and customer service is even worse I leased a 2016 Yukon Denali it has had problems within three months of leaving the lot. The dealership is horrible and customer service is even worse. I have been a loyal GM customer for years this is the third Yukon Denali I have owned the second from this dealership. I have had this car in the shop the first time it took 25 days to get back the payment is 853 a month now its back in the chop More

So disappointed and embarrassed 'm still dealing with Fairway at this moment and really unsure how I feel about this whole situation. I went in last Thursday with the hopes of tradin 'm still dealing with Fairway at this moment and really unsure how I feel about this whole situation. I went in last Thursday with the hopes of trading my old car in for another used car. When I told Damian (salesperson) that I was upside down in my current loan he recommended a new car to take the negative equity. At that moment I got a little excited. What better than a car? A new car!!! So we did all the paperwork and we made a deal. Also, I have to remind you this is during the day when banks are open. Also, they were not busy so there's no reason for them to not take all the steps. After Damian went back and forth to the manager we can to an agreement and the car was "sold". I later met with the finance department, got my contract written up, and I was out the door. Advised at the time everything was done. The next day I get a call saying they need a document from my student loan company stating that I'm not paying any loans right now since I'm in school. Okay, fine! I sent it over and was told my Damian everything was fine and I shouldn't worry. I was going to be all taken care of. So now I'm out showing everyone my car and praising how excited I am and how great Fairway is. Well then on Monday I get another call saying that I need a co-signer. Apparently, my credit is fine the bank is just worried about my student loans. So now I'm sitting her waiting to hear back. I was once again told my Damian that everything is fine and our finance department is making sure everything is fine. So don't worry. At this point I have now been crying all day because I'm so disappointed with how I am being treated. I have been showing off my new car and now I have to tell everyone my financing has fallen through. This is basically the worst thing that could happen. I am just so disappointed. I really wish I would have read more reviews before I ever stepped foot in this place. Since I have worked with different law offices in the past I am now going to speak with one of them about what has happened and my rights seeing as how I have a contract that they should have to adhere to. This is bad business and shouldn't be done to any person. I am going to have to agree with most of these reviews. PLEASE I BEG YOU RUN FOR THE HILLS. I am still going to try and work things out with them, but I really have little faith. So to make sure you don't have to deal with this stay away. Because apparently having something in writing doesn't mean very much to them. Please don't take the chance of ending up like me and having to deal with this unneeded stress. More

When you need a refund they don't answer their phones. Bought my Chevy in April 2016, made first payment in june, they paid less payoff balance from our contract and owe us 400 from our trade in. We paid C Bought my Chevy in April 2016, made first payment in june, they paid less payoff balance from our contract and owe us 400 from our trade in. We paid Chevy 1000 down and they cashed that check but can't seem to pay us our over payment of 400. They don't answer their phones when we call. We were told they would call us when they got the title to our old car to cut us a check. It is now June 22 and we bought the Chevy on April 21,2016. More

Deceitful and poor business practices This is by far the worst dealership we've ever dealt with. We live out of state and found a vehicle at this dealership that we'd been searching for. This is by far the worst dealership we've ever dealt with. We live out of state and found a vehicle at this dealership that we'd been searching for. After days of negotiating, the salesman called us and we settled on a deal. The salesman's exact words were, "sold." We then spoke with the Finance Department who took information to work up the Purchase Agreement. In the meantime we had purchased flights and a hotel so that we could come pick up the vehicle. A few hours later the salesman called back and said they couldn't sell us the vehicle for that price anymore. That was the last we heard from him until today when my fiance called him for an explanation and he hung up on my fiance. I emailed the General Manager Peter Reele, and Peter's response was, "I apologize we could not come to a deal, but Out of State deals with no tax are subject to approval by upper management. After reviewing the deal, we decided your deal did not fit our business plan." So the business couldn't have been upfront with us about their "business plan?" Both the salesman and the finance department knew we were making travel arrangements yet said nothing to us. This dealership made an agreement with us and broke it. This is poor business practice. I would caution anyone wanting to do business with this dealership. They lied to us and caused us financial loss. And did absolutely nothing to resolve the situation. More