No one here cares about you. They have no problem taking your money, but do not expect anything near good service. I will be filing a complaint to the Bureau of Automotive Repair shortly. This review will be long, because these guys really took me for a ride.
It started when the clutch in my car blew out. I took it to the service department and I met Jeff. He gave me an estimate of $1,800. That included $1000 for the clutch and $800 in labor. That is already fairly high on both ends, but I really love my car and I assumed that a Ford dealership would take good care of it.
I left the car over the weekend. When I went back there I paid the $1,800 and drove off. Literally hours later, on my way to work, I noticed a loud knocking. I could feel it through the stick. On the way back home from work I also noticed that the car seemed to downshift, or maybe it was not engaging the gears properly, without moving the stick. Again, I have a manual transmission so the car shouldn't be shifting without my input. Just to add insult to injury, I noticed that one of my mufflers was lower than the other when I got home.
So I go back to Fairway and ask for Jeff. He listens to the noise and immediately concludes it must be the engine and he asks me how much I would sell the car for. Insulted, I asked for the service manager, who I learned was named Carlos. Carlos was immediately dismissive of me, and agreed with Jeff. I demanded that the take the car back and double check it. They reluctantly agreed.
Now this was in the morning and I needed to get to work that afternoon. I asked them to call me at 3:30 with any updates. 4:00 rolled around and I had to call them. Jeff says they checked and it was an engine issue, although they weren't exactly sure what (most likely a thrown rod). He told me it was going to be $8,000 for a new engine block. Nervous about driving my car, I asked them to hold it over the weekend.
After the weekend I went back to get my car. They drive it up and I noticed the car had a flat tire. It's worth noting I had just gotten new tires. I go back in the office and tell Jeff, to which he replies "yea, it's been here all weekend." He offered to fill it with air, but I was done with this place by now.
I drove to the nearby Dr. Mechanic in Placentia. He informed me that the valve stem on my tire was broken which is strange for a new tire. He also said that when he had the car on the lift he noticed the knocking seemed to be coming from in between the transmission and engine. He also said it was very unusual, considering I had just had the transmission worked on. He recommended reaching out to the general manager and asking them to make it right.
The next day I called the dealership and asked for the General Manager's email. I was told that a man named Billy was the GM and I emailed him the story of my experience. After a week I emailed him again. Yet still, no one has gotten back to me.
The moral of this story is no one here cares about you. They have their fleet contracts and I'm sure they don't need your business. This experience has been painful every step of the way. I have been Ubering back and forth to work for a month now and no one can even be bothered to email me back. I have spent way more money than I needed to and yet still, my car is not fixed.
If you have been scammed by this place you should go to the Bureau of Automotive Repair and file a complaint. If you have not been here, do yourself a favor and go anywhere else. I know this review is long, but there was a lot of stuff that happened. Thank you for reading.