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Fairway Ford
Canfield, OH
921 Reviews
We pride ourselves on a transparent sales process where you deal with 1 person that is empowered to make decisions , quote prices, rates and terms without running back and forth. No games! Finding the right vehicle for our customers is our #1 goal. Every staff member has managerial authority. Customer service in sales and service before during and after the sale is paramount!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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April 14, 2011
I test drove a used 2003 Mercury on Fairway Ford's lot and noticed a noise in the front end. I told the salesman, Jeff Stockman, that I was concerned that this could be the rack and pinion. He said he wou and noticed a noise in the front end. I told the salesman, Jeff Stockman, that I was concerned that this could be the rack and pinion. He said he would have a service technician check it out the next morning. I spoke with him the next morning and he said that the tech determined that it was a $50 tie rod end not the $450 rack and pinion assembly. Based on that, we made a deal and I took delivery of the car that day. A couple of days later I went to replace the tie rod end, only to find that the tie rod end was fine and the problem IS a bad rack and pinion unit! The salesman had no problem lying about this prior to the sale to bait and switch me into buying the car. When I called to ask him if they would help me out since they gave me bad information, he refused to do anything. In fact, he and his sales manager continued to lie! In addition to the fact that they lied about the rack and pinion, they also added a $250 documentation fee to the price of the car and told me that it was a state mandated fee. This is also a lie. I paid it because I didn't know I had a choice, but after researching this I have learned that the state does NOT mandate this fee. The state LIMITS what a dealer can charge, and Fairway Ford charges the maximum fee! This is pure hidden profit for the dealership! Add to all of this that they covered up problems with the car's air conditioning, and that it took 1-1/2 hours for them to complete the paperwork, and I will warn everyone I know to avoid Paul Hrnchar's Fairway Ford! More
by RichS7
Employees Worked With
Jeff Stockman
