Fairway Ford

Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed right were the damage occurred. Absolute idiots. In a separate visit I had to wait for a part to be shipped. Instead of calling me to let me know when it arrived, they mailed a letter. Nothing like waiting for service to be completed, only to have them find ways to delay things further. Again, absolute idiots. More

Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husba DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for the last 2 payments on the vehicle. Well that’s weird because I ended my lease early and the dealership agreed to pay, they tell us that is something we need to speak to the dealership about. We call the dealership, conveniently for them, inconveniently for us Anthony is never in the office. We finally get a chance to speak with him, he denies making that deal! Why would we leave the car with them if we were not terminating the lease early and ending our payments then?!!! His proof…a mysterious sticky note that says we agree to keep making payments. Bill the sales manager is worthless as well. Bill, Anthony, you guys suck! You are stereotypical xxxxxxx used car salesman! We will never get another vehicle from Ford again. More

This Fairview Ford dealer ship is a joke the staff there are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service people are doing and some of the front desk staff how you doing Tyler anyway i stopped working for these xxxxxxx's a couple years ago and im going to bring the big guys in this place should only sell hot wheels till next ....the phantom More

scam of a dealership. wanted to insult me by offering over $700 per month to lease a base model explorer???? Like what are they thinking. I’m gonna go and actually get an wanted to insult me by offering over $700 per month to lease a base model explorer???? Like what are they thinking. I’m gonna go and actually get an X5 which is an actual luxury car for less than this piece of crap ford. More

I ordered a Bronco in march 2022 was told no dealer mark ups I’ll be paying MSRP.. My bronco is arriving in a week or 2 and so far I am very satisfied how I’ve been treated. Robert has been very helpful. I ups I’ll be paying MSRP.. My bronco is arriving in a week or 2 and so far I am very satisfied how I’ve been treated. Robert has been very helpful. I will update once I take delivery of my new Bronco More

they rip you off every chance they get agree its a zero star dealership out story is this - AAA towed it to Fairway Ford in Placentia, Fairway called me 30 minutes later and Jeff the service writer said th star dealership out story is this - AAA towed it to Fairway Ford in Placentia, Fairway called me 30 minutes later and Jeff the service writer said they had diagnosed the issue as the power Steering pump and it would cost $1365 to fix it. I called Jeff and said fix it That was around 1PM on 9’8’22 and he told me the car would be ready the next day. I never received a call on Friday 9’9’22. On Monday 9’12’22 I called Fairway Ford and spoke to Jeff to find out when I could pick up my car. He said they had a problem. After installing the new power steering pump they saw a black “ooze” coming out which they have never seen before. He said it looked like someone may have put the wrong power steering fluid in at some time. He said the only way to fix this was to replace the rack and pinion steering mechanism at a cost of $1395 more. I told him that the original estimate was for $1365 after their diagnosis. I asked what my options were and he said I could come pick up the car, which was not drivable, pay the $1365 and have it towed someplace else of have it fixed for $1395 more. At that point I asked to talk to the manager. Two hours later Carlos, Service Manager?, called and explained it to me again, same song and dance. I told him that it was unacceptable ,Carlos said he understood and would call me back. At 4PM he called me back and said that if we would pay for the parts the mechanic would “donate his time” to fix it. I then called you and let you know that the total bill would be around $2100. Again do not use this dealership, they are incompetent or worse they flat out lie. More

This is a 0 star dealer. After waiting almost 1.5 years for my bronco to finally deliver to the dealer, the dealer has decided not to honor the 2021 price protection put out After waiting almost 1.5 years for my bronco to finally deliver to the dealer, the dealer has decided not to honor the 2021 price protection put out by Ford Motor Company and charge me the 2022 model pricing. Trying to take another $3k from a customer is not right and this dealer is ruining the Ford name. I was turned off by these guys from when I asked to upgrade to a Ford Bronco Raptor back in November 2021. They said there would be a $30k Markup to make the switch regardless of being an order holder. More

Very easy to schedule a service appointment. All work done timely and very clear explanations of all work done. All work done timely and very clear explanations of all work done. More

They just jack up the prices and still wanna charge mark ups so price goes from 22000 to 45000 dollars wow you guys really taking advantage of this pandemic ups so price goes from 22000 to 45000 dollars wow you guys really taking advantage of this pandemic More

Typical sleezeball sales tactics to gouge potential client's. Don't waste your time with this low level dealership. Dave the sales manager tried pulling the Ol' switcheroo bait-and-switch on a vehicle. client's. Don't waste your time with this low level dealership. Dave the sales manager tried pulling the Ol' switcheroo bait-and-switch on a vehicle. His assistant told me to come in offering an MSRP price then when I got there added a $14,000 mark up on a $31,000 MSRP vehicle. Smh More