Fairway Ford

Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed right were the damage occurred. Absolute idiots. In a separate visit I had to wait for a part to be shipped. Instead of calling me to let me know when it arrived, they mailed a letter. Nothing like waiting for service to be completed, only to have them find ways to delay things further. Again, absolute idiots. More

This Fairview Ford dealer ship is a joke the staff there are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service people are doing and some of the front desk staff how you doing Tyler anyway i stopped working for these xxxxxxx's a couple years ago and im going to bring the big guys in this place should only sell hot wheels till next ....the phantom More

they rip you off every chance they get agree its a zero star dealership out story is this - AAA towed it to Fairway Ford in Placentia, Fairway called me 30 minutes later and Jeff the service writer said th star dealership out story is this - AAA towed it to Fairway Ford in Placentia, Fairway called me 30 minutes later and Jeff the service writer said they had diagnosed the issue as the power Steering pump and it would cost $1365 to fix it. I called Jeff and said fix it That was around 1PM on 9’8’22 and he told me the car would be ready the next day. I never received a call on Friday 9’9’22. On Monday 9’12’22 I called Fairway Ford and spoke to Jeff to find out when I could pick up my car. He said they had a problem. After installing the new power steering pump they saw a black “ooze” coming out which they have never seen before. He said it looked like someone may have put the wrong power steering fluid in at some time. He said the only way to fix this was to replace the rack and pinion steering mechanism at a cost of $1395 more. I told him that the original estimate was for $1365 after their diagnosis. I asked what my options were and he said I could come pick up the car, which was not drivable, pay the $1365 and have it towed someplace else of have it fixed for $1395 more. At that point I asked to talk to the manager. Two hours later Carlos, Service Manager?, called and explained it to me again, same song and dance. I told him that it was unacceptable ,Carlos said he understood and would call me back. At 4PM he called me back and said that if we would pay for the parts the mechanic would “donate his time” to fix it. I then called you and let you know that the total bill would be around $2100. Again do not use this dealership, they are incompetent or worse they flat out lie. More

Very easy to schedule a service appointment. All work done timely and very clear explanations of all work done. All work done timely and very clear explanations of all work done. More

I drive past a couple of Ford Dealers because their service technicians and reps are top notch. I know the work will be done right and I will be informed of every aspect of repair. service technicians and reps are top notch. I know the work will be done right and I will be informed of every aspect of repair. More

I leased my vehicle from this dealer, and I have been happy with the service I got when needed. The service department is always ready to help. Thank you. happy with the service I got when needed. The service department is always ready to help. Thank you. More

Very happy with the service I received from Fairway Ford especially Jeff in the service department especially Jeff in the service department More

We are local residents for 30 yrs, and have owned (3) F-150 trucks for personal use, (3) Explorers (Co. cars) over last 20 years, always taking them to Fairway for service. Jeff, Lydia, and Roberto have F-150 trucks for personal use, (3) Explorers (Co. cars) over last 20 years, always taking them to Fairway for service. Jeff, Lydia, and Roberto have been a great team for years. Always friendly, professional, helpful, personal... like leaving your vehicle with a friend whom you trust. Bought the trucks via fleet mgrs/CostCo, so from various dealers, but never liked those service departments (high tech, very organized, and impersonal) as much as our local team! This group has never pushed us to have unnecessary work done. They are great about wearing masks, putting protective plastic/etc in vehicles. Highly recommend this team. Thank you, Fairway! More

I have been dealing with Fairway Ford Since the ‘90’s. They are professional, customer oriented, and honest. They always communicate what needs to be done, how long it will take, and the cost. The Service They are professional, customer oriented, and honest. They always communicate what needs to be done, how long it will take, and the cost. The Service Department is excellent, especially, Roberto, who is very knowledgeable of the Ford products and very honest. More

Have been dealing with Fairway Ford since the early 90’s. They are honest and fair and always communicate what needs to be done and when. Their Service Department is excellent. I’ve worked with Roberto in th They are honest and fair and always communicate what needs to be done and when. Their Service Department is excellent. I’ve worked with Roberto in the Service Department over 30 years. He’s very knowledgeable and honest. He’s the best. I highly recommend Fairway Ford! More