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Fairway Subaru
Greenville, SC
441 Reviews
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441 Reviews of Fairway Subaru
April 21, 2022
Really disappointed in this place. We drove to Greenville to buy a car from Carmax. We decided to explore another option and check this dealership. They had they perfect car and we We drove to Greenville to buy a car from Carmax. We decided to explore another option and check this dealership. They had they perfect car and we were very excited about buying it. We signed the paperwork, put our deposit down, and told them we already had outside financing secured. We had a co-signer and provided all the information about the financing and who it was with. The sales manager even came it at the last minute and tried to see if he could convince us to switch to financing in house. We had already been through the painful process of securing and finalizing the outside financing at a good rate, so declined in house financing. We had arranged to drive back to Greenville 3 days later to pick up the car from Atlanta. The day after we put our deposit down they said they needed the co-signer to arrive in person to sign. She lives in Florida and works, so that couldn't happen. Then they said they could overnight the documents, which wouldn't get back soon enough for us to go down on Saturday. Then we asked if they could fax the document, co-signer could sign it, then overnight it back so it would have a wet signature. They said that wouldn't work. Then I said I guess our only option is to find a way to get the co-signer there in person. Then they completely changed their tune and said they no longer accept outside financing and we could only do it in house. They just changed the policy 30 days ago. We provided all the documentation and situation up front and they changed their story three times as to what's acceptable. We were extremely disappointed our sales person for not better preparing us and the GM. It basically felt like they didn't want to go out of their way to provide customer service and just told us to buzz off when things got mildly challenging. Must be nice to have a hot car market where you can tell customers to go pound sand when a situation isn't absolutely perfect for you. It wasn't perfect for us either. In fact, it's been one challenge after another and we thought it was finally done. More
by dgoods
Employees Worked With
Jay (Sales Rep) and Jeff (General Manager)
April 14, 2022
The Service Advisers at Fairway Subaru are friendly, courteous, prompt and professional and the Service Mechanics do a great job checking everything on your vehicle to keep it in good working order. courteous, prompt and professional and the Service Mechanics do a great job checking everything on your vehicle to keep it in good working order. More
by V.
Employees Worked With
Brian
April 07, 2022
Very professional team from entry to service to exit. Took my vehicle promptly, did exactly what was needed and had me in my way in less than 45 minutes. Outstanding service and attention from start to f Took my vehicle promptly, did exactly what was needed and had me in my way in less than 45 minutes. Outstanding service and attention from start to finish. More
by jansetzler
Employees Worked With
Service desk
April 05, 2022
Immediate attention by dealership rep. , Brian. Very personable, efficient, knowledgeable Clean waiting area, water,,,coffee, available. Visit quick , Brian. Very personable, efficient, knowledgeable Clean waiting area, water,,,coffee, available. Visit quick More
by nsd69ywt77
Employees Worked With
Brian Goodwin
March 31, 2022
I use the dealer, for service, after moving to the area. Fairway Subaru is very efficient in vehicle maintenance. In addition, their prices, for maintenance, are very competitive. Fairway Subaru is very efficient in vehicle maintenance. In addition, their prices, for maintenance, are very competitive. More
by DLK
Employees Worked With
Ben
March 24, 2022
Treated with courtesy, fairness and respect throughout the buying process. This was my first car buying experience where I did not feel the need to haggle with the dealer. There were no games being played the buying process. This was my first car buying experience where I did not feel the need to haggle with the dealer. There were no games being played with taking offers to a boss or anything like that. I would not hesitate to recommend this dealership! More
by toxdoc
Employees Worked With
Matt (sales), Blake (F&I, Jeff (General Manager)
