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Falcone Automotive - Service Center

4.8

133 Lifetime Service Reviews

1930 W 16th St, Indianapolis, Indiana 46202

133 Reviews of Falcone Volkswagen Subaru & Saab - Service Center

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September 04, 2018

"Falcone Service Experience"

- bob

Our 2006 Saab 9-3 has 176,000 miles on it. Body and engine are still in really good shape. Some of the ancillary parts are starting to fail, though. In this case, the strut mechanism was leaking, and not only making a mess, but also causing quite a rattle in the front of the car. After discussion with the folks at Falcone, we decided it was worth the expense to go ahead with this repair. We felt comfortable and confident with the people we discussed the situation with. And, the repair seems to have solved the problem. No noise, no leaks on the garage floor.

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Recommend Dealer
Yes
Employees Worked With
Jack Ford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 20, 2018

"Professional and Trustworthy "

- adam1234

I brought in my 2010 Volkswagen Jetta to assess a rattling steering wheel. The staff was outstanding from start to finish. They explained the issues and gave me options on how to proceed. I will never take my car for service anywhere else!

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Recommend Dealer
Yes
Employees Worked With
Dylan
August 15, 2018

"Fast, Courteous, Honest"

- jzike167

My Beetle had an emergency. Steve Halloran and the rest of the service team were crazy busy. Steve not only helped me with my car's issue, but found the time to find me alternate transport. Through it all, Steve and everyone else were attentive, courteous, and willing to help. I never feel, when completing these surveys, that I give a true picture of how very much I appreciate the service team. Their help, consideration, and honesty makes me fully confident in my vehicle maintenance needs. As long as I am buying cars, I will buy them from Falcone.

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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 08, 2018

"Reliable Quality Service"

- Cindy C.

I brought my 2015 Subaru Outback in for an oil change and a new battery. Everyone was friendly and courteous, and I was on my way within an hour. I can always go to a chain store to get service, but I know I will get in and out quickly with quality workmanship at Falcone, and with no up sell..

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Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 06, 2018

"Honesty is the best policy"

- Arthur D.

I brought my 2000 VW Beetle in for an oil change and wheel alignment. Steve, as usual, took very good care of me. It turns out that I did not need the alignment. I really appreciate the honesty in letting me know that I didn't need the alignment. Falcone Service is an honest service dealer. Unfortunately, that's not true for many repair shops. However,and thank goodness, he ran a complete inspection of the vehicle, which they always due at no charge to the customer, and found some important safety issues with the car that needed to be addressed in the near future. Very important! And on top of it all, I got a free car wash. Can't do any better than that. Thank you Falcone and especially Steve Halloran who has always been there for me. Thanks Steve!

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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Kind and helpful"

- Tds619

Our family has bought 2 vehicles from them, and have never had a poor experience. The service dept is always extremely friendly and helpful. Love that they are to the point and quick with service while staying personable.

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Recommend Dealer
Yes
Employees Worked With
June 12, 2018

"Simply the best!"

- ECG

Falcone is simply the best! I had a last minute service request this week and they were more than accommodating. Steve was so helpful, friendly, quick to provide updates, and had me all taken care of in no time as always!!

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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 08, 2018

"Outstanding Service"

- Craigger

Needed to replace a tire on my new CC. I anticipated having to drop the tire off and return later to pick up. Steve was able to pull it off so it was just a short wait and I was back on the road. I own a restaurant and understand the level of service that make s one stand out above all the rest. My daughter actually referred me to Falcone for that reason. Great Job Steve! Thanks

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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 06, 2018

"The Awesome Steve"

- PaulL

Steve is one of the nicest, friendliest, most helpful VW employees I've ever dealt with. And that includes Los Angeles, NYC and Las Vegas. He goes out of his way to make sure you understand everything. Awesome guy.

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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2018

"Quick and Reliable"

- akdubz53

Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer service I received. At Falcone, with Shelby leading the way, I never question my service plan and have confidence in the fact that what's best for me and my vehicle is top priority to her and her team.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shelby Lee-York
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brady O'Cull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tiffany Compton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chase Falcone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Moe Abbasi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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