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Falcone Volkswagen Subaru & Saab - Service Center

Indianapolis, IN

4.8
207 Reviews

207 Reviews of Falcone Volkswagen Subaru & Saab - Service Center

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September 15, 2022

Very knowledgeable staff and convenient to my home location. Took their time in going over our new vehicle with us. More

by cheryl.pletcher113
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betsy Taylor
July 16, 2022

Steve, Assistant Service Manager at Falcone VW, is always professional and courteous each time I take my car in for any maintenance needs. It's convenient and I am always pleasantly surprised by the final fi More

by Kurt Flick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2022

Staff are always friendly and courteous when I bring in my Passat. Steve is wonderful. I have complete trust in your service staff. Thank you! More

by Anne K
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022

Friendly personnel, clean environment, fast service. Betsy was awesome helpful friendly knowledgeable enjoyable wonderful employee More

by mrhaehl
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffon Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loan application gal
April 06, 2022

Betsy was Very Personable and Patient in Answering Our Questions as First Time Subaru Owners.,We Love Our 2022 Outback Limited. Even though it Was Purchased From Another Dealer.,We Were Welcomed into the More

by W Gordon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony In Service
March 15, 2022

Betsy was so helpful from her first "by the way" to the answer to our last question. . We have already been incredibly happy with our Falcone experience. Her service truly reinforced this. More

by Jo-Ann
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

I have purchased my cars and get all my service done here. I am on my second Subaru with Falcone, but they serviced my Saabs before this. They are efficient, professional, and I have never had major pro More

by rpopo1205
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2021

Thank you for being honest about necessary repairs, urgency, and cost. Such a relief to feel like we’re working with a trustworthy business after the regular tomfoolery at Tom Wood. We’ll be making the More

by RR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

It’s the best VW dealership in Indiana! My husband and I always have been given outstanding customer service! We started out with routine service on our Tiguan then ended up trading it in for a new Passa More

by sparks1995
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny in finance, Alex Moffett, Matt in sales, , Alex Moffett
Oct 08, 2021 -

sparks1995 responded

Outstanding dealership!! Outstanding customer service in every area of the business from service team to sales and finance teams! Thanks for all you do!

September 21, 2021

I’ve always had a very positive experience when dealing with Falcone Subaru. From the sales team to the service team it’s always been top notch. More

by jhammonjr0507
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Tony
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