Fallon Ford-Toyota - Service Center

Letter to GM at Fallon Auto Mall, Fallon NV We are Letter to GM at Fallon Auto Mall, Fallon NV We are writing to express our deepest appreciation to your service department, in particular Becky and Letter to GM at Fallon Auto Mall, Fallon NV We are writing to express our deepest appreciation to your service department, in particular Becky and Jorge, who assisted us when our 6.0 F250 broke down. Our pickup had been in the shop for four days in Henderson, NV prior to it breaking down on Saturday of Memorial weekend. We had to have our truck and fifth wheel towed into Hawthorne and stay until the holiday weekend passed. On Tuesday, we had to have our truck towed from Hawthorne to Fallon to your shop. We called and spoke with Becky in your service department early on Tuesday and she assured us we would be taken care of upon arrival to your facility. She was very pleasant to deal with and made us comfortable while she waited for Jorge to diagnose the problem. Once she had the information, she presented it to us in a very understandable way and explained that we would need to leave the vehicle overnight, but assured us they had the part needed (a high pressure oil pump) and it would be installed within eight hours and we would be back on the road by mid-day on Wednesday. Unfortunately, your stock oil pump failed and they had to order a new one. Becky called to explain and apologized for the delay, but assured us they would have the part the next day and would have it completed by end of business on Thursday. Jorge worked diligently and had the truck repaired on schedule as promised. We picked the truck up and found it to be fully repaired and even washed for us. What service! Becky finished all of the paperwork and even went the extra mile by submitting all of the documents to Ford for warranty coverage, including the rental car expense. Additionally, she agreed to see that the car was returned to Enterprise for us. She also offered to submit the towing invoices for us as we did not have access to a fax machine at our RV Park. This was an extra effort and we really appreciate her offering to assist us in this way. Everyone we came into contact with at your dealership was friendly, professional and really cared about meeting our needs. This is rare nowadays. They should be commended for their excellent customer service. As I indicated previously, Becky and Jorge went above the call of duty in our opinions and although we are from Oregon, we look forward to visiting your dealership when we are traveling to our winter destination in Nevada should our truck need servicing in the future. Thank you for employing such great people. It makes working through a difficult situation so much more pleasant. Jeff and Debi Watson Hermiston, OR More